We want this to be the best vacation of your life. And, to make sure you have the most carefree vacation possible, we offer CruiseCare. CruiseCare® is an optional travel protection add-on to your cruise booking that’s available through Celebrity for residents in all states except New York1. For New York residents who wish to purchase the product, please visit https://travelcruisecare.com.
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"The process for reimbursement was simple and straight forward. I, unfortunately became ill two weeks before my cruise and with the proper medical documentation was covered for my loss in a timely manner."
"You all were courteous and looked into our situation and handled it and reimbursed us our refund thanks so much for your empathy in our situation."
"Our claim was handled very well. Our need to cancel our trip was unexpected and last minute, and without our insurance would have resulted in a complete monetary loss. We have traveled extensively and never had any problems in the past, but when you do, it's nice to know that trip insurance can really help"
Allows you to cancel and waives the normally non-refundable cancellation charges if you need to cancel for specified reasons. In addition, CruiseCare® “Any Reason” Cruise Credits make sure that in the event you choose to cancel for a reason not eligible under the plan, at any time up until departure, Celebrity will provide you with a cruise credit equal to 75% of the non-refundable value of your cruise vacation prepaid to Celebrity, for your use towards a future cruise (excluding Flights by Celebrity).
Provides coverage if you can’t start or finish your cruise vacation because you’re sick or hurt, there’s a death in the family, or for another covered reason. For Trip Delays, the plan reimburses up to $500 for covered out-of pocket expenses to catch up to your cruise.
If your baggage or personal property is lost, stolen, or damaged, the plan covers up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan reimburses up to $500 for the purchase of necessary personal items due to a covered delay.
Should you become injured or sick during your vacation, the plan reimburses for covered medical expenses for up to one year from the date of your accident or illness. It is important to evaluate your current insurance to ensure that you have adequate medical coverage while you are traveling. Depending on your plan, Medicare and other health insurance providers may not cover expenses incurred outside of the US. Coverage is up to $10,000 for Accident or Sickness Medical Expenses and up to $25,000 for Emergency Evacuation or Repatriation.
Provides 24-hour travel assistance, medical assistance and emergency services, such as: pre-trip health, safety, and weather information, assistance with travel changes, lost luggage assistance, emergency cash transfer assistance, medical consultation, emergency legal, medical and dental assistance and more.
Need to file a claim?
File a claim online at www.aontravelclaim.com.
To view terms, conditions and exclusions, visit:
1 Celebrity CruiseCare® is an optional travel protection add-on to your cruise booking and is available through Celebrity for residents in all states except New York. New York state residents who wish to purchase the product may visit https://travelcruisecare.com to enroll directly with Aon Affinity.
2 Notice to Minnesota, Missouri and New York residents only: Trip Cancellation benefits are underwritten by Arch Insurance Company. In addition, Cancel For Any Reason credits can be purchased separate from the Travel Insurance benefits. Contact 1-888-722-2195 for details.
3 Travel Insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LPT 2013 and applicable amendatory endorsements. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. This is a general overview of travel insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.
This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); In CA & MN, AIS Affinity Insurance Agency Inc. (CA 0795465); in OK, AIS Affinity Insurance Services Inc.; in CA, Aon Affinity Insurance Services Inc. (CA 0G94493), Aon Direct Insurance Administrations and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency.
4 Worldwide Emergency Assistance are non-insurance services provided by CareFree Travel AssistanceTM