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What is Guest Account?
Guest Account will allow you to use the same username and password to log in your Celebrity Cruises® and Royal Caribbean International accounts, access, and manage your vacation details and loyalty account information.
What is required to create a Guest Account?
If you do not currently have a My Celebrity account, you can create a Guest Account by providing your name, date of birth, email address, selecting a password and completing a security question and answer.
What if I already have a My Celebrity account?
If you already have a My Celebrity account, upon sign in using your existing My Celebrity credentials, you will be guided through the account migration process. This entails an update to your current profile information and the creation of new login credentials. Your email address will become your new user name.
What are the benefits of the new Guest Account?
Guest Account will provide you the ability to use the same username and password for the Celebrity Cruises® and Royal Caribbean International websites and mobile applications. Some of the key features of Guest Account include a robust password recovery tool, updated user experiences, and access to the personalized digital experiences that are being rolled out across the fleet.
What information can I access in my Guest Account?
The new Guest Account dashboard will display your upcoming cruises, your cruise history, courtesy holds, account related personal information, loyalty information, and provide enhanced control over your communications and privacy options.
Do I need an email address to create a Guest Account?
You will need to have an active email address to create a new Guest Account.
Do I have to have a Guest Account if I do not already have a My Celebrity account?
You may continue to browse our website without a Guest Account and have travel advisor and our call center agents make updates to your existing reservations. However, if you would like to make changes to your existing reservations on our website or mobile applications, you will need to create a Guest Account to do so.
Where do I update my mailing address?
We no longer store your mailing address as part of your Guest Account.
You will be asked to provide your current address when you check in for your cruise.
Why are my Captain’s Club account number, points, or status not showing in my Guest Account dashboard?
In certain limited circumstances, you may need to manually link your Captain’s Club account to your new Guest Account. To do so, look for the “Captain’s Club member?” field next to your name on the top right of the screen, enter your Captain’s Club account number (it can be found in previous emails you have received from Celebrity Cruises®), and click “Add.”
Please allow up to 24 hours for your Captain’s Club information to display in your Guest Account dashboard.
Why am I not able to manually link my Captain’s Club account to my Guest Account?
We require the last name for both accounts to be identical before they can be linked. If the last name associated with Guest Account is different from the last name associated to the Captain’s Club account, you will need to change the last name associated to the Captain’s Club account. Alternatively, you will need to change the last name associated to your Guest Account.
To change the last name associated with your Guest Account, once you are logged in please visit the “Settings” page then click on “Personal Information.”
To change the last name associated with your Captain’s Club account please call us.
Where can I see my past cruises?
Sign in to your Guest Account, and navigate to the Past Cruises tab, where you will view your past cruises in chronological order as well as the reward points earned per cruise.
Why can’t I see all of my past cruises?
Your cruise history should migrate to your new Guest Account automatically. If past cruises are missing from your account history, please call us. Our dedicated Guest Account technical team will help you.
What if I also have a loyalty account for Royal Caribbean International?
Your new Guest Account allows you to see your Celebrity Cruises® and Royal Caribbean International loyal accounts in one place. To do so, please visit “My Account” and click “Settings” to view your Celebrity Captain’s Club or Royal Caribbean Crown & Anchor Society accounts.
I can’t reset my password using the security question and answer, or email link.
If you recently migrated to Guest Account, or have just created a new Guest Account, and need to change your password, please call us.
If you have not yet migrated to Guest Account, please reset your password using the link found in the email we have sent you. If you do not remember your password, please call us.
Are security question answers case sensitive?
No, answers to security questions are not case sensitive.
When I try to log on, I receive an “invalid credentials” message. Why?
If you have not yet migrated to Guest Account, please login using your existing username (i.e., not in email address format). Once you have to migrated to Guest Account, you will be able to login using your new username, which is in email address format.
How can I add a booking to my account?
You can manually link your booking using your 7-digit reservation number or your stateroom number. To do so, follow these steps:
Why does my reservation number not display a booking?
This is unlikely, but if you are not able to manually add a booking to your account, please check with your travel advisor or direct booking agent to make sure they provided us accurate personal information when they made your reservation on your behalf.
Who can I call for additional assistance?
If you need additional assistance you can reach us at 1-800-760-0654 or 1-316-554-5961 Monday through Friday, from 7:00AM – 10:00PM Eastern time.
For international travel, what do I need to know about Visas?
Visas
Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality. It is the sole responsibility of the guest to identify and obtain all required travel documents for all ports. We strongly recommend that guests travel with a Passport. All Passports must be valid.
Get more information on Visa Requirements for U.S. Residents click here
Get more information on Visa Requirements for Canadian Residents click here.
Visa Waiver Program
This is a pre-travel authorization program for U.S. bound travelers from Visa Waiver Countries. This is a U.S. Department of Homeland Security (DHS) program. The Electronic System for Travel Authorization (ESTA) is mandatory, and all travelers, regardless of age, from Visa Waiver Program (VWP) countries will be required to complete an online application similar to the I-94W and obtain an ESTA approval prior to boarding a carrier by air or sea to the United States under the VWP. For complete details, please refer to the U.S Department of State website.
Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages.
For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the U.S Department of State website.
Travelers from the VWP countries seeking to enter the United States will also be required to have in their possession a machine-readable passport.
For Passport requirements for Visa Waiver Program applicants, visit the U.S Customs and Border Protection website.
What do I need to know about health and inoculations when traveling?
Inoculation/Health
All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-800-232-4336, and the World Health Organization website
Family Legal Documents
Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's government-issued birth certificate (original, a notarized copy, or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.
What do I need to do if I’m traveling with a minor and I am not their parent or legal guardian?
Adults who are not the parent or legal guardian of any minor child traveling with them are required to present the child's valid passport and visa (if required) or the child's government-issued birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a legal guardian, the adult must present a certified Certificate of Guardianship with respect to the child.
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruisetour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or Cruisetours, the infant must be at least 12 months old as of the first day of the cruise/Cruisetour. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be at least 12 months old on the first day of the cruise/Cruisetour.
What is Celebrity Cruises’ Guest Conduct Policy?
Throughout its history, Celebrity Cruises® has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises® ships.
This Guest Conduct Policy is intended to help ensure that all guests enjoy a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship's Captain who will take appropriate action to ensure the safety, security and well-being of our guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory.
What is Celebrity Cruises’ Smoking Policy?
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as "smoking areas." Generally, smoking is not permitted except in designated areas. (Contact Guest Relations for additional details). This policy includes smoking-like products such as electronic cigarettes.
Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and the guest may be subject to further action pursuant to the "Consequences Section" of this Guest Conduct Policy.
Celebrity Cruises® kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 21 years of age to purchase, possess or use tobacco. During voyages that depart from international ports of call, local smoking laws will apply for the duration of said voyage.
What is Celebrity Cruises’ Alcohol Policy?
Celebrity Cruises® guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one's judgment and reduces one's ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship's staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship's personnel may request verification of a guest's age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the "Consequences Section" of this Guest Conduct Policy, and may lose their privileges to use areas or facilities of the ship.
Guests are only permitted to bring alcohol onboard under the following circumstances
Guests who are under the permitted drinking age will not have alcohol returned to them.
The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.
For purposes of complying with the minimum drinking age requirements, a guest's age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship's records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.
No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises® cruise vacation.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.
Prohibited Items:
Exceptions can be made for the following sporting goods; however, the item must be stored in the guest’s stateroom and cannot be used onboard.
What are some of Celebrity’s health policies and recommendations?
Hand Washing
Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.
Illnesses and Isolation of Guests
Celebrity Cruises® follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship's medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship's crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section below.
Fitness to Travel Safely
Guests with disabilities are not required to travel with another person as a condition to traveling on our ships. However, all guests must consider that crew members are not required to assist guests with personal tasks or personal hygiene needs (e.g. assisting with eating, dressing, toileting). Therefore, guests requiring assistance with these functions should consider these needs when planning a cruise vacation.
If there is a question as to a prospective guest's ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company's Access Department prior to booking a cruise vacation. The Access Department can be reached at Special_Needs@Celebrity.com or by calling 1.866.592.7225. This will allow an individualized assessment of the guest's fitness to travel for the duration of the cruise without personal assistance. Unaccompanied guests attempting to board or found onboard without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port-of-call.
Medication
Guests must ensure that they bring an adequate supply of any medication they require for the entire duration of the cruise. The ship's medical centers may not have a supply of any needed medication and not all medication will be available in the ports-of-call. Guests must not pack medication in checked luggage to ensure you always have immediate access if needed.
How does Celebrity help support the environment?
Save the Waves Program and Trash/Waste Disposal
Celebrity Cruises® maintains a Save the Waves Program that focuses on three key principles: Reducing the creation or generation of waste materials; recycling as much as possible; and ensuring proper disposal of remaining waste. Trash should be properly disposed of in containers provided throughout the ship or in wastebaskets provided in each stateroom. Trash or other foreign objects should never be flushed down a toilet and guests are not permitted to discard any item overboard.
What are the age policies for venues on board?
Please see below for Facility and Age Requirements
Thelasotherapy Pool |
Age 16 and over* |
Fun Factory Facilities |
Ages 3 through 17, with age-specific sections. |
Pools** |
Guests must be fully toilet trained to enter the pools or whirlpools |
Ports of call |
Under age 18 must be accompanied by a parent or adult |
Fitness Center |
Guests must be 16 years of age or older to use the facilities. Teenagers and children are welcome to enjoy the running track on the open deck. |
Adult Night Club/Disco |
Age 18 and over (see Alcohol Policy) |
Specialty Restaurants |
Contact Guest Relations Desk for age restrictions. |
Fun Factory Facilities |
Ages 3 through 17, with age-specific sections. |
Theater |
Under age 16 must be accompanied by a parent or adult guardian |
Whirlpools ** |
Under age 16 must be accompanied by a parent or adult |
Bingo |
Under age 18 must be accompanied by a parent or adult |
AquaSpa |
Age 18 and over and Ages 13 through 17 may only be present while participating in scheduled treatments |
Casino*** |
Age 18 and over (except Alaska***) |
* During inclement weather and select hours, the ship may permit the Solarium Pool (if covered) to be used by persons under age sixteen (16) provided they are directly supervised by a parent or guardian.
** United States Public Health Department Policy (USPH) prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.
*** For all Alaska itineraries, guests must be twenty-one (21) years of age or older to gamble in the Casino.
****For Adult Night Club/Disco, make sure you read our alcohol policy
What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?
Failure to act in accordance with this policy may result in:
Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience.
What documents do I need when boarding a ship in the U.S. that travels out of the U.S?
U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Open Loop - OR U.S. Cruises that Begin and/or End in Canadian Ports
U.S. Citizens
U.S. citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License, or Trusted Traveler Program Card such as Nexus, Sentri or Fast.
Canadian Citizens
Canadian citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.
All Others
All other citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card. U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Closed Loop
U.S. Citizens
Option 1: U.S. citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast. Option 2: In the absence of any of the documents listed above, U.S. citizens will need to present BOTH an identification and citizenship document from each of the lists below in order to board the ship.
Identification Document
Citizenship Documents
Canadian Citizens
Canadian citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere, and return to the same port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.
All Others
All other citizens that board a cruise ship at a port in the U.S., travel only within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card.
How does Celebrity CruiseCare insurance work?
CruiseCare® is designed and intended for US residents only. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.
What Not to Pack?
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.
The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.
Note:
*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.
**Aerial Drones: guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Drones are not to be operated onboard the ship at any time. Different countries may have different rules. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining ay required permissions for drone operations. Any liability, including environmental damage from drone usage is the guest’s responsibility. Celebrity Cruises® assumes no liability for guests drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated till the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.
***Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However "torch lighters" and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.
****Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.
What is DineAware ?
Celebrity Cruises® introduces DineAware
Celebrity Cruises® is the first cruise line in the industry to introduce DineAware. The program provides set standards for food allergy and intolerance education throughout the food and beverage industry. All our restaurant and serving staff receive training through the DineAware program. Also, annual retraining is provided to ensure that we keep abreast of the latest information regarding the 14 major food allergens and intolerances. Our guests with special dietary needs can dine in confidence knowing that their food needs are top priority and will be readily accommodated while on board. Celebrity Cruises® is DineAware committed. We deliver excellent dining experiences for all guests to the best of our ability.
What is Celebrity Cruises’ Guest Drone Policy?
What is Celebrity's cruise or Cruisetour cancellation and refund policy?
The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises® for further details.
Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.
Cancellation of Cruise or CruiseTour. Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of theCruiseTour) the Operator receives notice of cancellation.
For Cruises Booked Before April 16, 2018
For 1 TO 4 NIGHT CRUISES IF CANCELLATION IS MADE (including Holiday Sailings) | CANCELLATION CHARGE (Per person) |
---|---|
75+ days |
No charges (except for Non-refundable Deposit amounts ) |
74 to 43 day |
Deposit amount |
42 to 29 days |
50% of total price |
28 to 15 days | 75% of total price |
14 days or less | 100% of total price - No refund |
For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) | CANCELLATION CHARGE (Per person) |
---|---|
90+ days | No charges |
89 to 75 days | Deposit Amount |
56 to 29 Days |
50% of total price |
28 to 15 days |
75% of total price |
14 days or less | 100% of total price - No refund |
For Cruises Booked On or After April 16, 2018
FOR 1 TO 4 NIGHT CRUISES (including Holiday sailings) | CANCELLATION CHARGE (Per Person) |
---|---|
75+ days |
No charges |
74 to 61 days | 50% of total price |
60 to 31 days | 75% of total price |
30 days or less | 100% of total price - No refund |
FOR 5 NIGHTS OR LONGER CRUISES (including Holiday Sailings and Cruisetours) | CANCELLATION CHARGE (Per Person) |
---|---|
90+ days | No charges |
89 to 75 days | 25% of total price |
74 to 61 days | 50% of total price |
60 to 31 days | 75% of total price |
30 days or less | 100% of total price - No refund |
In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.
Cancellation notices are effective when received by the Operator.
For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section.
The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity for further details.
Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.
If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.
Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.
For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.
Cancellation of Cruise For Australian and New Zealand Residents
The following cancellation charges will then apply to your cruise. Standard Cruises & Cruisetours (Cruise Portion Only).
Days Prior to Cruise Departure and cancellation Charges:
Cancellation of Cruise for UK & Ireland Residents
For cancellations received, the following cancellations charges will apply:
· 5 days or less before departure 100%
· 6 to 14 days before departure 90%
· 15 - 28 days before departure 75%
· 29 - 69 days before departure 50%
· 70 days or more before departure deposit only (including any increased deposit amount for any ’advanced purchase’ flight tickets.
Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise.
Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Please note that any amendment or transfer fees will also be charged when a booking is cancelled.
Is cruise/vacation cancellation protection available?
CruiseCare® is designed and intended for US residents only. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.
How can I request a refund?
If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.
Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.
What documents will I need to travel?
Before leaving home, take a few minutes to familiarize yourself with the required travel documents you will be asked to provide prior to boarding the ship. The requirements described below are required by government regulations and policies. They are subject to change without notice.
See the current passport requirements here.
It is your responsibility to identify and obtain all required travel documents and have them available at the pier when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries.
If you do not possess the proper documentation you may be prevented from boarding your flight or ship, or from entering a country, and you may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.
Domestic Sailings
Domestic sailings are all sailings originating and ending in ports located in the U.S., Canada and Mexico, including Panama Canal sailings. Required travel documents for Domestic Sailings > Passport Requirements A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States. The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.
Required travel documents for Domestic Sailings
Passport Requirements
A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States.
The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.
For a list of all approved documents look here
U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be able to enter or depart the country with proof of citizenship, such as a government-issued birth certificate and laminated government issued picture ID, denoting photo, name and date of birth. A U.S. citizen under the age of 16 will be able to present either an original or notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.
Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.
Alien Registration Card (Green Card)
U.S. lawful permanent residents will continue to be able to use their Alien Registration Card (ARC) issued by the Department of Homeland Security or other valid evidence of permanent residence status to apply for entry to United States.
Card renewal is an important matter. ARC holders (United States permanent residents) with expired cards may be considered "out of status" and may be denied entry/reentry into the United States. If your ARC was issued over 10 years ago, you should check the expiration date printed on the front of the card. If your card is expired, or it is about to expire, you should renew your card before you sail.
If you are holding an old edition ARC WITHOUT an expiration date, you will not be detained from entering the United States, but U.S. Customs and Border Protection highly suggests that you apply for a new card before you sail.
For additional information look here
International Air Travel
All travelers, including children, require a valid passport.
Celebrity Cruises® requires that all guests travel with a passport that is valid for at least six (6) months beyond the end of their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.
Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.
For additional passport information look here
Sea Travel (for U.S. and Canadian citizens only)
For voyages that begin and end in the same U.S. Port, U.S. citizens may travel with both a Government-issued birth certificate** and Government-issued picture ID card, such as a driver's license.
**A 'birth certificate' is issued by a government agency (state, county, city, etc.). This document (with seal and signature) is legal proof of citizenship that can be used by U.S. citizens for certain international travel. A 'birth notice' is issued by a hospital or other type of medical facility but it is not an approved travel document. It is a courtesy document that merely indicates where a birth occurred. It has no legal status and cannot be used to prove citizenship for international travel purposes.
Sea Travel (Non U.S. Citizens)
You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or "Green Card") and any other documentation the countries on your itinerary require due to your alien status.
Canadian Landed Immigrants
All Canadian Landed Immigrants (inclusive of those who are citizens of the British Commonwealth countries) who reside in Canada must have valid passports and US visas. Also required is the original copy of your Permanent Resident Card (PR Card), formally the IMM 1000, or with respect to any country on the itinerary any other travel documentation required because of alien status.
Visas
Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality. The U.S. has a Visa Waiver Program (VPW) that This is a pre-travel authorization program for U.S. bound travelers from Visa Waiver Countries. This is a U.S. Department of Homeland Security (DHS) program. The Electronic System for Travel Authorization (ESTA) is mandatory, and all travelers, regardless of age, from Visa Waiver Program (VWP) countries will be required to complete an online application similar to the I-94W and obtain an ESTA approval prior to boarding a carrier by air or sea to the United States under the VWP. For complete details, please refer to the U.S Department of State website.
Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages.
For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages. For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the U.S Department of State website.
Travelers from the VWP countries seeking to enter the United States will also be required to have in their possession a machine-readable passport.
For Passport requirements for Visa Waiver Program applicants, visit the U.S. Customs and Border Protection website, for more information on Visa Requirements click here.
International Sailings
International Sailings are sailings other than those originating and ending in ports located in the U.S., Canada and Mexico including Panama Canal sailings. These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports.
Required travel documents for International Sailings
Passport
A valid passport is required for travel. Ensure there are sufficient blank visa pages within the passport for visa stamps. For additional passport information look here
For your protection, we require that your passport expiration date not occur within six (6) months of the sailing termination date.
U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation.
In addition to the Passport and Visa requirements indicated on this page, guests are asked to bring with them a second official form of identification in the way of a Passport Card (US), a laminated driver's license or identification card issued by a federal, state, provincial, country, territory or municipal authority.
Depending on your itinerary, the ship may collect your passport to speed up the clearance formalities at each port of call. We suggest you bring with you a few photocopies of your passport's personal page which includes the picture, and that you carry one of these photocopies with you each time you leave the ship.
Visas
It is your responsibility to identify and to obtain the necessary visas before beginning your cruise. Based on nationality, many countries still require an entry visa. Suggestions on where to get visa information:
Visa Central website
Toll-free telephone: 1-800-579-2406
Account Code: 44989
email: celebrity@visacentral.com
In some ports where visas may be required and may be purchased in-transit, the ship personnel will assist each guest to secure a visa and charge the guests' onboard account a one-time nominal fee. These visa fees include a small processing charge by the local representative.
Click here for more information on Visa Requirements
Inoculation/Health
As detailed in our brochure, all guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website
Family Legal Documents
Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.
Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.
Canadian eTA
The Canadian government will require an Electronic Travel Authorization (eTA) for current visa-exempt nationals to enter the country by air. For more information and specific requirements please visit www.cic.gc.ca/english/visit/eta-start.asp
United States ESTA
The United States government requires an Electronic System for Travel Authorization document (ESTA) for all citizens who are not part of the Visa Waver Program (VWP). This includes travelers who do not require a visa to enter the United States, but are not citizens of the United States, Canada or Bermuda. For more information and specific requirements please visit https://help.cbp.gov/app/answers/detail/a_id/1094/~/do-i-need-to-apply-for-esta%3F. Celebrity Cruises® may deny boarding to affected guests who are unable to provide a valid ESTA during ship check-in formalities. No refunds will be given to individuals who fail to bring the proper travel documents.
Passport and Visa Requirements for UK & Ireland Guests
For the latest visa, passport and health advice for your travel destinations, please see section 2.6 and 2.7 of our booking conditions. We also recommend you check the travel advice section of the Foreign and Commonwealth Office website www.gov.uk/foreign-travel-advice (UK passport holders) or the Department for Foreign Affairs www.dfa.ie/travel/travel-advice/ (Irish passport holders) for the most up to date information.
Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Canada, Asia, the Middle East, China, India, and Australia. We suggest that you contact our recommended visa agent; Visa Central for advice and to purchase the most up to date visa requirements for your cruise. For more information about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises or call the information line to speak to a visa consultant: 0207-620 6990. Visa Central are pleased to offer a special discount of 10% to Celebrity Cruises guests when booking online through the link above. Alternatively, you may instead visit the relevant embassy in person to arrange the necessary visa.
What are the terms of the cruise ticket contract?
The new Celebrity Guest Ticket Booklet includes sample Cruise/Cruisetour Ticket Contracts, along with easy-to-understand information about your cruise experience - from travel suggestions, documents and itineraries to tour and port information, valuable checklists and more.
The sample Cruise/Cruisetour Ticket Contracts below are for North America residents sailing on or after December 1, 2020. Guests who are booked on a charter sailing will receive the appropriate Cruise/Cruisetour Resale Ticket Contract in online check-in or in Guest Documents.
Guests in the same stateroom, including those with different last names, will receive one convenient booklet so long as each individual in the stateroom has the same air gateway, same arrival date and time, and same pre/post package(s). If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes.
For a sample guest ticket booklet, click here.
You will need Adobe Acrobat Reader to view the documents above. Click here to download this complimentary software.
Are there any terms and conditions that apply to my purchase of and participation in a shore excursion?
What is Flights by Celebrity?
Flights by Celebrity℠, Celebrity Cruises’ air program, is the best way to ensure you get exactly what you want in air travel—the best rates, the flexibility to personalize your flight plans, and the security in knowing there’s a staff of dedicated Flights by Celebrity℠ Specialists available 24/7 to provide any assistance you may need along the way. Together, Celebrity Cruises® and Flights by Celebrity℠ take care of all your vacation needs—from the time you book your cruise to the time you arrive home.
Now, booking your complete vacation – including air travel – is easier than ever. And, unlike other travel services, you get all these premium benefits with absolutely no booking fees.
How do I use Flights by Celebrity?
Book your complete Celebrity Cruises® vacation with one of our Flights by Celebrity℠ Specialists, online at celebritycruises.com, or with your travel agent.
Flights by CelebritySM Specialists
Our air specialists can be reached 24 hours a day, 7 days a week by calling 800-533-7803.
CelebrityCruises.com
When making a new cruise reservation on celebritycruises.com, you will be prompted to purchase your flights through Flights by Celebrity℠ after the cruise booking process. If you have already booked your cruise and would like to schedule your flights, visit celebritycruises.com and log in to your account using your booking number and then add your flights. To search for flights before you book your cruise, visit www.flightsbycelebrity.com.
Travel Agent
Contact your travel agent and request Flights by Celebrity℠ to complete your booking to ensure you receive all the premium benefits that Celebrity Cruises’ air program provides.
Why choose Flights by Celebrity?
Flights by Celebrity℠ provides premium benefits and a seamless travel experience.
Points
Flights by Celebrity℠ gives you complete flexibility in booking, which means you earn points with your favorite airline. You choose the days and times you want to fly. You choose the airline. In the end, you’re assured the flight schedule and airline that you want. It’s that easy.
Price
Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare within 24 hours of booking your air, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. You get all this with absolutely no booking fee when you use Flights by Celebrity℠.
Protection
When you use Flights by Celebrity℠ to book your air travel, we’ve got your back. You enjoy 24/7 travel service, so you have the peace of mind knowing there’s someone looking out for you. Our Flights by Celebrity℠ Specialists are on hand monitoring your flights, so if there are any delays or cancellations that jeopardize your travel plans, they’ll work quickly with the airline to get you on the next available flight to get you to your ship. So, take comfort in booking your complete vacation with us all at once, and let us take care of everything.
Pay Later
When you use Flights by Celebrity℠ to book your air travel, you have the option to book flights with no money down, and you’ll enjoy the flexibility of changing flights with no change fees when you book refundable airfares. You will enjoy the convenience of locking in your flights and the fare without having to pay for the airfare at time of booking. Pay for your flights at the same time as your cruise final payment.
With Celebrity Cruises’ new, state of the art reservation platform – running on the latest hardware and software in the cloud - you can book air and hotel alongside your cruise. Celebrity Cruises® is the only direct website that offers this amenity so take advantage because there’s nothing more satisfying than the feeling of having your complete vacation booked at once.
When can I book Flights by Celebrity?
You are able to book your flights from 330 days to 4 days before your cruise departs.
Can I request my airline seats?
Yes, you can request seat assignments in instances where the airline makes them available to Celebrity Cruises®. Most air carriers charge a fee for early seat assignment requests and when this occurs you will be directed to contact the airline directly to confirm your seating.
Will I accumulate miles if I’m an airline loyalty member?
Yes, you will accumulate miles for your flights if you’re a member of the airline’s loyalty program.
I am travelling with an infant, do they need a ticket?
When travelling internationally with an infant who will sit on your lap (a child under 2) please contact our Flights by Celebrity℠ Specialists at 800-533-7803 to confirm your reservation. If you are travelling domestically, please contact the carrier to advise that you will be travelling with an infant. If you want your infant to have their own seat, you must purchase a full fare additional seat.
Can I check in for my flights online?
Check-in guidelines are determined by the operating carrier for your flights. You can visit the airline’s website to check-in usually within 24 hours prior to flight time. To check-in online you will need the airline confirmation number which is usually displayed in the upper right hand corner of your Flights by Celebrity℠ confirmation.
Do you offer travel insurance?
CruiseCare insurance is available at an additional cost as part of your cruise purchase. Flights by Celebrity℠ coverage is included in the CruiseCare policy. Ask your Flights by Celebrity℠ Specialist or travel agent for details.
Is Flights by Celebrity available to all residents?
No, Flights By Celebrity is only available to US, Canada, UK, Ireland and Australia residents.
Is there a fee to use Flights by Celebrity?
No, you receive all of the Flights by Celebrity℠ premium benefits and service with absolutely no booking fees.
What type of air fares do you offer?
Flights by Celebrity℠ offers some of the most competitive refundable with fee, or non-refundable rates for economy, first or business (where applicable) travel.
Why don’t I see basic economy fare options on my preferred airline?
A selection of airlines offer basic economy fares however those fares are extremely limiting and come with many restrictions. Usually check in luggage is prohibited, there is not an option to pre reserve seats or request upgrades, and the guest is not able to change the flight or cancel for a refund.
What happens if I find a cheaper fare somewhere else?
Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. You get all this with absolutely no booking fee when you use Flights by Celebrity℠.
The flight must be available and the flight itinerary must be identical including airline, fare rules, flights, dates, and times. Lowest Airfare Guarantee applies only to the base fare of the flight without including any taxes and fees. .
Can I change my flights?
Changes to your itinerary can be made however these changes are subject to any applicable airline penalties and fees.
Can I cancel my flight?
Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased. Non-refundable tickets will not provide a refund, however, some airlines will issue you a credit for the value of your air ticket valid for one year from the date of issue. Additional fees and penalties will apply at the time of re-use. If you have purchased a refundable ticket, cancellations are subject to a fee with the balance refunded to the last form of payment used on your cruise reservation.
What is your refund policy?
One of the options available with Flights by Celebrity℠ are refundable tickets. These tickets are less restrictive than non-refundable tickets and allow you to cancel, pay a fee and receive a refund for any value over and above the fee.
Why were my flights changed?
Occasionally, our airline partners’ make changes to the times that flights operate; the type of aircraft; or even the city that flights originate from. When this happens we will work with the airline to get you re-accommodated to get you to your cruise vacation.
What happens when my flight is delayed?
Our Protection benefit provides Assured Arrival as our guarantee to assist our Flights by Celebrity℠ guests when they encounter any flight disruptions that occur through no fault of their own. We have a team of Emergency Travel Specialists standing by that proactively monitor flights and act as a liaison between our ships and our guests. This team is available to assist you 24 hours a day, 7 days a week or by phone 800-533-7803 (Option 3).
Are all our fares refundable?
No, we will still have an offering of non-refundable fares, and when selected will require immediate payment.
If I select a refundable fare, when is payment due?
The cost of the air is added to the total balance due for the cruise reservation and payment will follow cruise payment guidelines.
How come when I select a refundable fare, I am being asked for credit card details?
If your travel dates fall within final payment guidelines, full payment for air will be required even though you selected a refundable fare.
How will I know that my flights have been confirmed without providing credit card details?
If you select a refundable fare, the payment page will not display and you will receive your confirmed air itinerary.
Will I be able to select seat?
Yes you can in situations where the airline has free seating available. If you want a seat that is not free, full payment will be required and all air penalties will apply.
I booked a refundable fare prior to January 4, can I change to get this benefit?
This option will apply to new air reservations made after January 4, 2019.
I have purchased one of these fares and I need to make a change, how will this be handled?
Guests/travel partners will contact the support desk who will make the requested change. Outside of final payment, no air penalties will apply. Guest will be responsible for differences in fare.
Are these fares fully refundable?
Outside of final cruise payment air penalties will not apply and the fare is fully refundable. After final payment, $200 per person air penalty applies.
Is Pay Later available to all residents?
No, Pay later is only available to US and Canada residents.
What is CruiseFly?
CruiseFly is a revolutionary new service offered by the Marina Bay Cruise Centre Singapore (MBCCS). This service offers guest the convenience of checking in for flights departing the same day of the ship’s arrival into Singapore. With CruiseFly, guests can expect to check-in, deposit their bags and collect their boarding passes without having to queue at the airport. Guests will also no longer need to concern themselves with arriving at the airport three (3) hours prior to their flight departure time. Guests will only need to arrive one (1) hour before their flight and can proceed to clear immigration directly upon arriving at Singapore Changi Airport.
Why CruiseFly?
What are the requirements for CruiseFly?
1. Initial flight and all connecting flights must be with one of the following airlines:
2. All flights must depart after 2:30 pm from Singapore Changi Airport on the day of the ship’s arrival into Singapore.
3. Service fee for CruiseFly is $28.00 USD per person carrying up to 2 pieces of baggage and $9.00 USD for each additional piece of baggage.
4. Airline excess charges apply for Singapore Airlines and SilkAir. Guests with excess baggage for other airlines will have to proceed to Singapore Changi Airport for check-in.
Who can book the accessible shore excursions?
The accessible shore excursions are accessible for all. This program is designed to provide memorable, enjoyable experiences for limited-mobility guests, seniors, and anyone who enjoys a slower pace.
How are the accessible shore excursions different from other regular shore excursions?
Our accessible tours are unique in that they offer:
• Accessible vehicles
• Step-free tour routes
• Shorter walking distances
• Slower pace
• Accessible restrooms with wide doors along the route
• Professional and compassionate tour guides experienced in working with senior and disabled guests
How large are the groups for the accessible shore excursions?
The group size varies depending upon the tour(s) you choose, you can enjoy slow paced tours with 4-10 guests or large group excursions with up to 45 guests.
Tours are categorized as follows:
LEVEL 1: Tours recommended for guests that are able to walk short distances, can navigate the steps of a motor coach, and/or travel with a standard size manual collapsible wheelchair or scooter, that can fit in the motor coach luggage compartment. This tour accommodates between 15 - 45 guests.
LEVEL 2: Excursions designed for guests unable to negotiate motor coach steps or full-time wheelchair/scooter users. The vehicle used on this type of tour is adapted with an access ramp (or lift where available). In order to use the ramp and/or lift, guests are required to be seated on a wheelchair or scooter. Due to the vehicle type, this tour accommodates a limited number of mobility devices. This tour ranges between 4 - 12 guests.
What type of vehicles are used for the accessible shore excursions?
The accessible shore excursions use specialized vehicles equipped with either a ramp or lift for easy wheelchair access.
How can the guide assist me with my mobility needs?
The tour guides conducting these accessible tours have several years of experience in touring with limited mobility guests and their families. They are patient, compassionate and very knowledgeable. However, please note that guides are not permitted to push wheelchairs. Guests in wheelchairs must be able to self-propel or have a companion assist them.
How do I make sure my mobility equipment won’t be too big or too heavy for the excursion?
Upon booking an accessible tour, guests wishing to utilize a wheelchair (manual or electric) on this excursion must provide the total dimensions (Length x Width x Height) and Weight of the mobility equipment.
Guests that require to remain seated on the device to board the vehicle must also provide the Combined Height and Combined Weight.
This information must be sent to shorexaccess@celebrity.com. Providing the weight and measurements will help ensure that there will be no issues on the day of your tour.
Can I take my scooter on tours?
Not all excursions can accommodate a scooter. Therefore, guest(s) must provide the scooter dimensions (Length x Width x Height) and Weight to shorexaccess@celebrity.com. Please let us know if you have to remain seated on device to board vehicle. If you do, please also submit the Combined Height and Combined Weight.
In which destinations can I book accessible shore excursions?
Currently, the accessible shore excursion program is available throughout several Caribbean, Baltic and Mediterranean ports. To see a complete list of available destinations, click here.
***Other destinations, such as Alaska, offer a variety of tours where accessible transportation may be secured upon request basis only.
When should I book my accessible shore excursion?
We recommend booking in advance as the tours have limited seating. Please submit the completed Accessible Shore Excursions Form no later than 10 business days prior to the start of your cruise. We will advise you of availability and book the tours for you. Written confirmation will follow via email.
Are bag tags still available for guests who prefer to receive them prior to traveling to the ship?
If a guest chooses to opt-out of the electronic bag tag, what are their options?
How do I check in online?
Begin by signing in to Guest Account at the top of this website. For mobile and tablet users, please click the menu on the top left and then click Sign In. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date.
Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.
Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.
Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.
Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?
Bookings may only be transferred to a Travel Agent up until 30 days from creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a ChoiceAir ticket and the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a travel agent, please complete this form.
The Direct Guest to Agency transfer information above is applicable to U.S., Canada, Bermuda, and Caribbean bookings only.
How much does the Celebrity Cruises app cost?
You can download the Celebrity Cruises app at no charge from the App Store or Google Play, and use the app at no cost onboard. No internet purchase required. In-app purchases available.
When can I download the Celebrity Cruises app?
We suggest downloading prior to your sail day, so you can save time at the terminal. Use the app to check in for your cruise, set up your arrival time, and upload your proof of vaccination. You can also download the app at no charge onboard.
How do I download the Celebrity Cruises app and log in pre-cruise?
You can download the Celebrity Cruises app at no charge from the App Store or Google Play. Then launch it and sign in using your guest account credentials. If you don't have an account, you can create one right in the app.
How do I download the Celebrity Cruises® app onboard?
It’s easy:
1. Connect to your ship's guest Wi-Fi network.
2. Open a browser and type “login.com”’ to get to our home page.
3. Tap the App Store icon (for iOS devices) or Google Play icon (for Android devices) to install the app.
Do I have to purchase an Internet package to use the Celebrity Cruises app onboard?
No internet package is required. You can use the app onboard at no charge by connecting to your ship's guest Wi-Fi network.
How do I check in for my cruise?
The quickest way is to use the Celebrity Cruises app, available between 45 days and the morning of your sail day. Just sign in, select your cruise, and tap on the check-in button. You'll need to snap your security photo, scan your passport, and upload proof of vaccination for the fastest boarding experience on your sail day.
Online web check-in is available between 45 days and three days before your sail date.
*App not available on Celebrity Flora, Celebrity Xploration or Celebrity Xpedition.
Do I need an account to check in?
Yes. If you don't have one, you can create one on the Celebrity Cruises app in a few simple steps. Once you have your account, sign in, select your cruise, and take advantage of the quickest check-in experience.
If I check in online can I view my Xpress Pass on the mobile app?
Yes, so there is no need to print one out on sail day. Your mobile Xpress Pass is accessible via your account.
Can I add my boarding pass to Apple Wallet, Samsung Pay, or Google Wallet?
You can add your boarding pass to Apple Wallet. Samsung Pay and Google Wallet are not available yet.
Can more than one guest check in at a time on the Celebrity Cruises app?
For check-in, it’s one guest on the reservation at a time. However, one guest can check in everyone on the same reservation. Be sure to have all passports and travel documents handy.
How do I check in children on another reservation using the Celebrity Cruises app?
You must be at least 21 years old to add children. Link your reservation to the child’s reservation on the app - you'll need the child’s name, reservation number, and stateroom number - and then complete check-in for the child.
What languages are available for check-in?
Check-in on the app is available in English, Simplified Chinese, and Spanish, while Spanish, Portuguese, and English are available on Celebrity.com.
How far in advance can I check in on the Celebrity cruises app?
You can check in on the app between 45 days and the morning of your sail day. Once you're outside that window, you can check in at the terminal on your sail day.
*App not available on Celebrity Flora, Celebrity Xploration or Celebrity Xpedition.
How do I change my onboard expense account payment method?
You are required to add a credit card to complete check-in. After checking in, you can change your payment method online, at the check-in counter on your sail day, or onboard at Guest Relations.
How do I know when to get to the terminal?
During check-in, you're required to select an arrival time. One of the benefits of app check-in is that your arrival time is listed on your mobile Xpress Pass.
What happens if my battery dies on my mobile device at the pier so I can't access my Xpress Pass?
Our check-in counter staff at the terminal will be happy to look up your reservation.
Do I have an option to upload a photo from my mobile device in addition to taking a photo?
The choice is yours - either take one with your phone during check-in or browse to a photo saved to your device.
Are there any specifications/restrictions/requirements for the type of picture I can take when I check in on the app?
Just follow the guidelines you’ll see when you're checking in: No hats, no angle shots, no closing your eyes, nobody else in the photo, and smile.
Can I find visa requirements for my cruise on the Celebrity Cruises app?
Not yet, but that information is available on the Travel Documents FAQ page.
What do I have to know about scanning my passport during mobile app check-in?
It’s simple. Just follow the guides you see during the check-in process. You’ll see when your passport has been scanned and accepted.
If I don’t know my loyalty number, can I look it up in the Celebrity Cruises app?
If your loyalty number is already associated with your account, it’s available in the app.
Can any guest check in on the app, regardless of travel document requirements?
Yes, if you have a reservation, but without travel documents your check-in will not be complete and you'll have to finish at the terminal.
How do I know which fields are mandatory when checking in on the app?
If you skip a field required for check-in, you’ll see a message asking you to provide information for that field when you try to continue to the next screen.
Will my existing reservations be reflected on the app?
Yes. Once you're signed into your account, all of your reservations display on the app.
Where can I find information on a certain voyage day’s information and activities?
Want to get an early start on your cruise plans? We don't blame you. You can find out information about your cruise in the Celebrity Cruises app by browsing to and selecting a reservation, and then tapping the ship icon or calendar icon at the top of the screen.
Activities start coming together a couple of weeks before your cruise, so check back as your voyage nears.
Do you have deck maps on the app?
Yes. You can tap Deck Maps on the app's home screen or tap on any activity in the Daily Planner to see its location.
Can I chat on the app?
You can chat at no cost on all Celebrity ships that feature the app. Just remember you have to be connected to the ship's guest Wi-Fi network and invite people to chat. When they accept, chat away.
*App not available on Celebrity Flora, Celebrity Xploration or Celebrity Xpedition.
Where Are The Galapagos Islands?
The Galapagos Islands (or Archipelago de Colon) is a Province of Ecuador located 500 miles (800 kilometers) west of the Ecuadorian coast. The island chain lies directly on the equator.
What Is Included In The 7-Night Cruise Itineraries?
What Is Not Included In The 7-Night Cruise Itineraries?
What Is Included In The 10-Night Or Longer Cruisetour Packages?
All 10, 11, and 16 night packages include the following 2-night pre-cruise stay in Quito, Ecuador:
Post-Cruise Arrangements for the 10 and 11 night packages:
Post cruise arrangements for the 16-Night package (Machu Picchu extension):
What Is Not Included In The 10-Night Or Longer Cruisetour Packages?
Are There Any Luggage Restrictions?
The air carriers flying between Quito and Baltra typically limit the amount of luggage per guest to one checked piece (not to exceed 44 lbs.) and a small carry-on bag (not to exceed 15 lbs.). Guests may bring a reasonable amount of clothing and personal effects on board the vessels. However, for guests’ comfort and convenience, it is recommended that they limit the number of items they take
What Documents Do I Need To Sail?
Each guest is required by Ecuadorian law to have a valid passport with at least six months validity from the departure date from Ecuador. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship, or from debarking or entering a country, and may be subject to fines.
Also, it is important that the name on the reservation be exactly as it is stated on the passport or other official citizenship document. If the guest’s name has changed since the document was issued (i.e. marriage/divorce), it is required that the document be updated with the new name, or provide official supporting document(s) of the name change. Otherwise, it may result in delay or possible denial of boarding.
Visit celebritycruises.com/documentation for up-to-date information on documentation.
For additional passport information, visit www.travel.state.gov or the passport service of your choice, such as CIBT – Passport and Visa Service at www.cibt.com/celebrity.
For more information on Special Groups (requirements for U.S. and Canadian children, groups of children, U.S. Military…), please visit www.cbp.gov/travel.
Are There Any Medical Documents Necessary Or Restrictions Before Sailing?
All guests must ensure they are medically fit for travel. As such, we remind you to check with your physician at least 4 to 6 weeks before sailing to make sure you are up to date with any required immunizations or vaccines you may need to ensure you will be permitted to visit each of the exciting destinations and tours on your itinerary. At this time, no inoculations are required for US, Canadian, and UK citizens. For further information, you may contact the Centers for Disease Control & Prevention’s Traveler’s Health website at www.cdc.gov/travel/ or toll-free at 800-232-4636.
Are There Accommodations For Persons With Special Medical Needs On Board The Ships And Throughout The Galapagos Experience?
Please note the ability to accommodate guests with special needs aboard the vessels in the Galapagos Islands is limited. The ships do not have elevators or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands, and service animals are not permitted in the Galapagos National Park. During a Galapagos journey, guests will need to ascend or descend steps into a motor coach, use stairs, walk and/or climb over uneven ground for extended distances and get on and off inflatable Zodiac tenders. In addition, the land portion of these vacations, including Quito and Galapagos in Ecuador, as well as Lima, Cuzco and Machu Picchu in Peru are not suited to persons who are wheelchair users. Celebrity welcomes guests with disabilities and special needs, and we will provide reasonable and appropriate assistance. Guests requiring assistance should consider their specific needs when making a Galapagos vacation decision. While we do not require information about the extent of your specific situation, the more information you can share with us about your specific needs, the better we are able to assist you. We encourage you to notify us of your needs at time of booking but no later than 30 days prior to sailing.
Are There Shops On Board?
Yes, there are small shops with limited expedition gear as well as some souvenirs. In addition, there is a limited quantity of sunscreen and other sundries available.
What Is The Currency In Ecuador And Peru?
The country of Ecuador uses the US dollar. Peru’s currency is the Sol.
What Does One Pack When Visiting Some Of The Most Unique, Unspoiled Islands In The World?
Daytime and Shore Excursions:
Evening:
What Is The Weather Like In The Galapagos Islands?
Located on the equator, the Galapagos Islands are subject to oceanic currents that influence temperatures on the archipelago. The weather is pleasant at any time of the year, making it a year-round cruise destination.
There are two seasons in the Galapagos:
The dry, or garua, season runs from July to December. “Garua” refers to the fog and mist that commonly hangs on the higher elevations during this season. The hot or wet season lasts from January through June, with March and April generally being the wettest months.
Is There Wi-Fi Onboard?
Yes, complimentary high speed Wi-Fi is available throughout Celebrity Flora & Celebrity Xpedition.
What Is The Onboard Smoking Policy?
Smoking is permitted only on the ship’s outer decks in designated smoking areas. Smoking is not permitted on the Zodiac rafts or other transport vessels.
What Are The Payment And Cancellation Schedules For Our Celebrity Galapagos Trip?
Deposit requirements: A deposit must be made in order to reserve a stateroom and receive a written confirmation.
Minimum Deposit Requirements: $450 USD per person. All Suites require double the deposit amounts listed above.
Charges for late cancellation of cruises (days prior to sailing / charges per person):
89-119 days |
Deposit ($450 for Staterooms or $900 for Suites) |
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43-88 days |
50% of total fare |
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22-42 days |
75% of total fare |
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21 days or Less No refund |
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What Is Flights By Celebrity?
We created Flights by Celebrity to provide you with the easiest, most convenient airfare service. You’ll not only receive our lowest airfare guarantee (lowest airfare guarantee only available to North America guests), but you’ll also have the flexibility to choose your favorite airline and flights, receive round-the-clock support throughout your entire vacation, and enjoy the peace of mind of knowing that you’ll get to your ship—no matter what. Plus, there are absolutely no booking fees. Visit celebritycruises.com/flightsbycelebrity for details.
What Protection Is Provided When I Purchase Flights Through Flights By Celebrity?
Purchasing airline tickets through Flights by Celebrity will allow you to receive assistance on travel days, should there be a disruption to your scheduled airline service. While we monitor flights, you should first check with the airline to request re-accommodation, and then call us if the new flights will not enable you to meet the ship. We will work with you to find a seat on the next available flight, on a regularly scheduled airline, and in the same class of service to the ship. If there are no viable options, we will work with our airline partners to accommodate you on a flight to the next available port, where you may legally join the ship.
Is Cancellation Coverage Available?
The CruiseCare® Cancellation Penalty Waiver Program waives the non-refundable cancellation provision of your Cruise Ticket Contract and pays you the value of the unused portion of your cruise vacation in the event that you or your traveling companion need to cancel the cruise for covered reasons. If you need to cancel for any other reason, you may be eligible for Cruise
Will Guests Need Extra Insurance?
CruiseCare® is designed and intended for US residents only. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.
Is There Any Baggage Protection?
CruiseCare® is designed and intended for US residents only. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.
How Many Islands Make Up The Galapagos?
The Galápagos chain of islands is made up of 18 primary islands, three smaller ones, and dozens of rock formations or very small islets. You can learn more about each of the islands we sail to by visiting http://www.celebritycruises.com/galapagos/islands/.
Do You Use Certified Guides And Naturalists?
We definitely do! We have carefully selected the most qualified certified naturalist guides from the Galápagos National Park Service. They are fully trained to lead Celebrity Cruises expeditions to the destination and are focused on giving you premium service and the most memorable experience, both on and off the ship.
The Naturalist guides will keep you informed about the flora and fauna that you will encounter on your expedition. They are there for you, so be prepared to ask questions and learn as much as you can about amazing species. Your Naturalist guide will also provide instructions on how maintain this very sensitive environment.
How Many Visitors Travel To The Galapagos Each Year?
Currently, about 60,000 people from all over the world visit the Galapagos each year. The Ecuadorian government has established a limit of 90,000 visitors per year in order to preserve Galapagos ecosystem. So now is a great time to be among the relatively few to visit this extraordinary destination.
What Time Zone Is The Galapagos In?
Ecuador is in the Eastern Time zone (GMT-5 in the mainland). Daylight savings time is not observed. Galapagos is one hour behind mainland Ecuador.
How Do We Get From The Ship To The Shore?
The Celebrity vessels will anchor offshore each landing site. Passengers are taken to the landing points in small boats called zodiacs or locally termed “pangas”. The landings can be ‘wet’ meaning guests must step into water anywhere from your ankles to your knees and wade to shore. Other landings are ‘dry’ where guests step from the zodiac directly to the shore. Your Celebrity naturalist guide and zodiac driver will assist each guest to maintain steadiness.
Will There Be Rough Seas Or Bad Weather?
If you are prone to motion sickness, we recommend you reach out to you doctor. You may find that motion sickness medications convenient to bring. Most time is spent in the calm protected waters of coves in and around the islands where the waters are more still. It is a good practice to bring motion sickness medication so you are prepared for an unexpected challenge onboard.
What Kind Of Animals Will I Encounter On My Galapagos Expedition?
As a Celebrity Galapagos expedition guest you are very likely to see an abundance of wildlife including sightings of the marine iguanas, penguins, sea lions, blue-footed boobies, the giant tortoise (at the Charles Darwin Research Station), and many more. No matter what time of year you visit, you’ll get up close and personal with the wildlife of the Galapagos. To learn more about the wildlife you are likely to encounter visit https://www.celebritycruises.com/destinations/galapagos-cruises/wildlife
Will Laundry Service Be Available Onboard?
Laundry services are available on Celebrity Xpedition at an additional cost. A full menu including pricing can be found in each stateroom. Penthouse Suite guests have complimentary laundry services. Elite members receive 1 bag of 20 items for complimentary wash, dry and fold.
Laundry services are included twice per trip on Celebrity Flora.
Please note dry cleaning is not permitted by the Galapagos National Park.
What Is The Difference Between The Itineraries?
The Galapagos Islands are regulated by the Galapagos National Park all of our itineraries are dictated by the park. Every time we renew our permits to sail in the Galapagos that comes with two alternating itineraries for each ship as an environmental mandate. The park decides where we will be going, how long we will stay at each island and what activities or shore excursions we are allowed to partake in. The itineraries are always subject to change based on the parks decisions but mostly stay the same. The most important thing for you to know is that the Galapagos Islands must be seen as a whole destination rather than where they will be in the morning versus the afternoon. All the itineraries in our program are very well balanced and will offer history, flora and fauna they won’t experience anywhere else. Among other animals, they will see blue footed boobies, sea lions, sea turtles and giant tortoises on all itineraries. You will have a fulfilling and memorable experience regardless of the loop you select.
What Are The Captain's Club Benefits In The Galapagos?
Elite members and above receive 1 bag of 20 items for complimentary wash, dry and fold.
Elite members and above also receive a complimentary 30 minute massage.
How Can I Share Comments Or Feedback Regarding My Cruise Experience With You?
We appreciate any and all feedback, and use it as opportunity to continue enhancing our product and services to exceed our guest’s expectations. Our goal is always to provide the most enjoyable and memorable cruise vacation experience for our guests, so it is helpful to review feedback such as yours in order to measure the success of our efforts. All sailed guests over the age of 18 who have provided us with their email address will now receive an email invitation to participate in an online survey on the day of departure. Guests will have one week to complete the survey, after leaving the ship. The survey works on smartphones, tablets, laptops and other computers. It takes approximately 10-15 minutes to answer all questions in the survey. All responses will remain strictly confidential.
What are the hours of operation for The Spa?
The Spa is open daily from 8 am to 10 pm.
Can I request a male or female therapist at The Spa?
Only female therapists are available for all massage treatments; other services vary.
Is there an age restriction for The Spa?
Spa guests must be 18 years of age or older to experience spa services and the SEA Thermal Suite. Teens, ages 13-17, may receive spa services from our teen menu, but must be accompanied by a parent or. A teen spa waiver and swimsuit are required.
Is there an age restriction for the SEA Thermal Suite or Persian Garden?
Spa guests must be 18 years of age or older to use these amenities.
Is there an age restriction for the Fitness Center?
Fitness Center guests must be 16 years of age or older to use the facilities. Teenagers and children are welcome to enjoy the running track on the open deck. Guests 16 years of age and older will have full gym access between 6am to 10pm daily as well as a diverse range of complimentary fitness classes.
Is there an age restriction for the Solarium Pool located near The Spa?
Yes, the Solarium Pool is reserved for adults only or 16 years and older.
What are the requirements for a teen to take a massage service?
Teens can select a service from our Teen and Kid menu. The accompanying parent or guardian must sign a consent form and book all services for guests under 18. An adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.
What items are provided for guests using the SEA Thermal Suite? Robes/Slippers/shower caps/etc.?
All SEA Thermal Suite guests receive robes and slippers to use during their visit for their comfort.
Is there a cover charge for the the Spa Café?
There is no cover charge for the the Spa Café as it’s one of the complimentary dining venues.
What are the ADA accommodations for The Spa and Fitness Center?
The Spa and Fitness Center is fully ADA compliant.
Are there any group discounts for services in The Spa or Fitness Center?
The Spa will customize spa offers for groups based on the groups’ needs.
Are there any health restrictions to the SEA Thermal Suite or Persian Garden?
Pregnant women, elderly individuals, and those with health conditions requiring medical care should consult with a physician before using the SEA Thermal Suite or Persian Garden.
Do any of the Suites receive complimentary access to the SEA Thermal suite or Persian Garden– i.e. Iconic or Edge Villas?
No, only AquaClass® guests receive complimentary access.
How will guests be able to reserve appointments pre-cruise?
Celebrity guests who have booked a cruise may reserve and pay for spa services on the Celebrity website via the ‘already booked’ pre-cruise platform.
How far in advance can I reserve pre-cruise?
Celebrity guests may pre-book spa, salon, medspa, acupuncture and fitness services 6 months prior to their cruise up to 3 days prior to embarkation.
Can I use promotional OBC (On-Board Credit) for pre-cruise purchases for The Spa?
Yes, guests can use their existing OBC towards all pre-cruise purchase products.
How will port pricing be applied to my services?
If port pricing is available for the day and time you wish to book, pricing adjustments will be applied when the service is added to your cart.
Do I need to add a tip to my service(s)?
For your convenience, an 18% gratuity will be applied to your final bill at checkout. Additional gratuity for exemplary service is discretionary.
In what currency will I be charged?
You will be charged in US dollars.
How should I prepare for my service?
We recommend arriving 30 minutes before your appointment so you can focus your mind on relaxation. To maintain the serenity of The Spa, we ask you to silence your mobile phone. and turn off electronic devices upon arrival. To ensure you do not forget any personal items of value, we suggest leaving them in the. safety deposit box in your stateroom. Please shower before a massage, especially if coming from a pool.
Will I need to inform someone if I have a medical condition?
All guests are provided a consultation form prior to their treatment. Please discuss your conditions with the therapist during the consultation.
What special assistance do you provide for disabled guests, and how can I request special services?
For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises® website, or email special needs
What are the treatments available at The Spa?
The Spa offers a collection of more than 120 facial, MedSpa, massage, body, acupuncture, fitness, and salon services to restore, rejuvenate, and reinvigorate the mind and body. Treatments include ELEMIS® BIOTEC facials, advanced skincare treatments that fuse technology and touch; wrinkle treatments, fillers, body contouring, and skin tightening, and microneedling from Ideal Image® Ocean; new massage therapies such as Restorative Salt Stone Massage, R3 Pain Management Therapy, and C.A.R.E. for Cancer, an oncology massage, in addition to traditional services; body polishes, wraps and detoxes; acupuncture treatments and a comprehensive pain management menu; and a suite of fitness classes from High Intensity Interval Training and LIT Bungee Fit to Yoga and RYDE Indoor Cycling.
Celebrity’s Kérastase Salon features luxury haircare treatments and color enhancing rituals as well as nails, brows and lashes, make-up application, teeth whitening, and waxing services. All treatments begin with a customized hair diagnostic to select the appropriate services and products for each guest.
For men, spruce up at the Barber Shop by selecting a shave and facial or cut and style.
What specialty treatments are available at The Spa?
The Spa on Celebrity feature specialty treatment tables for advanced massage therapies. The MLX Quartz table is used in the Hot Mineral Body Boost and Power-Poultice Muscle Release. The bed contains approximately 28,000 warm, Amber crystals that mold around the body to relax muscles and enhance the massage experience. The WellMassage 4D® is the table used to perform the Zero Gravity Immersion Massage. This bed produces a weightless effect and allows the body to be placed in eight different positions for ergonomic workflows and seamless techniques used in this choreographed massage.
What are the treatments available exclusively onboard Celebrity Edge® and Celebrity Apex®?
The Spas on Celebrity Edge® and Celebrity Apex® are the first vessels at sea to offer a collection of advanced treatment tables. Edge® exclusively features Spa Wave MLW Amphibia, a water-filled cushion bed that cocoons the body while soothing sounds lull the mind into meditative sleep. Apex® boasts the first Iyashi Dôme Experience at sea, a treatment rooted in the Japanese tradition of heating the body using far-infrared (sometimes known as the Japanese Sauna to deeply cleanse by inducing a gentle sweat during the session.
Celebrity’s Kérastase Institute, a first at sea, is a premium, couture salon, featuring the best services and products from Kérastase and L’Oreal.
Are there any multiple treatment packages available?
The Spa on Celebrity features spa packages that give our guests the freedom to create their own Signature Spa Service experiences at a discounted price.
What are the hours of operation for the Fitness Center?
The Fitness Center hours:
• Embarkation day: 11 am to 10 pm
• Sea days: 6 am to 10 pm
• Port days: 6 am to 10 pm
Are there bottle refilling stations in the Fitness Center?
Water fountains are available in the Fitness Center as well as bottled water and other light beverages for purchase either a la carte or as part of select beverage packages.
Are there any complimentary activities/venues in The Spa or the Fitness Center?
The Spa will feature daily complimentary activities from Fitness Classes, Educational Seminars, and Social Events. Event and activity information will be available in the daily program. The Fitness Center will provide guests with a minimum of 4 complimentary classes daily, ranging from body strength, cardio circuit classes, guided meditation, and breathing. A series of workshops will be available throughout the cruise covering topics pertaining to nutrition, exercise, and wellbeing.
Which activities require a fee to participate in the Fitness Center?
In addition to the complimentary fitness classes, some activities will require a fee to participate. These classes include:
• F45® – a HIIT-style class on select ships
• RYDE®, Powered by Technogym – Indoor Cycling class
• The HIIT – High Intensity Interval Training class
• LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus
• Contender – Group cardio boxing class
• Peloton® – Virtual indoor cycling can be booked for select times
Is there a full list of activities available for the Fitness Center?
The following is a list of activities for the Fitness Center:
• MindSet Guided Meditation – Designed to help balance challenges endured on a daily basis for a peaceful state
• Re-Set Breathing Classes – A form of active meditation, this lung workout is designed to provide immediate relief
• 4D WOD – Legs, Back, Chest & Arms in one 30min workout, offered daily
• RYDE®, Powered by Technogym – Indoor Cycling class
• The HIIT – High Intensity Interval Training class
• LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus’
• Pure-Form Yoga – Excellent for increasing levels of balance, concentration and focus
• Pulse Barre – a low-impact, high-intensity workout that incorporates Pilates movements
• Contender – Group cardio boxing class
• Peloton® – Virtual indoor cycling can be booked for select times
What other services are available at the Fitness Center?
The following is a list of additional services provided at the Fitness Center:
• Individualized and Group Personal Training
• InBody570® Body Composition Analysis
• Nutrition Consultation
• Functional Stretch
What amenities/venues does Celebrity provide for AquaClass® guests?
AquaClass® guests receive complimentary access to the Persian Garden (available on Millennium Series & Solstice Series) and SEA Thermal Suite (available on Edge Series), the spa relaxation lounge, dining in Blu Restaurant, and a personal Spa Concierge.
The comforts of AquaClass® extend to your stateroom as well. AquaClass® staterooms are a sanctuary for the modern traveler. All AquaClass® staterooms include a spacious private veranda, Exhale® bedding, a pillow menu, premium bath amenities, a massaging showerhead, in-room fitness amenities, yoga mats, and wellness TV on demand.
What are the current Captain’s Club benefits on Millennium Series & Solstice Series Ships?
Discounts are available on any spa service including the Persian Garden (excluding Medi Spa and Retail). Discounts can be used as many times as desired throughout the sailing, discount varies by tier:
• Classic – 10%
• Select – 10%
• Elite – 15% + 1 in port Persian Garden pass
• Elite Plus – 15% + 1 in port Persian Garden pass
• Zenith - 20% + 1 in port Persian Garden pass + 1 free fitness class
What are the current Captain’s Club benefits on Edge Series Ships?
Discounts are available on any spa service including Thermal Suite, excluding Medi Spa and Retail. Discounts can be used as many times as desired throughout the sailing, discount varies by tier:Edge Series
• Classic – 10%
• Select – 10%
• Elite – 15%
• Elite Plus – 15%
• Zenith - 20%
What is Celebrity’s automatic gratuity program?
Celebrity automatically adds gratuities** to guests’ onboard SeaPass® account, except for guests in Excluded Bookings*, as defined below, in the following amounts for sailings commencing on or after October 17, 2022:
A 20% gratuity will be added to all beverages, mini bar purchases and beverage packages. Automatic daily gratuities may be adjusted at the guest’s discretion onboard at Guest Relations.
*Excluded Bookings include all staterooms booked either (i) at the All Included rate (formerly Always Included); or (ii) in the Retreat or AquaClass stateroom category on or after July 14, 2022. Stateroom and restaurant service gratuities, and a 20% beverage package gratuity, are included in the fare of all guests in an Excluded Booking.
FOR ALL BOOKINGS: Gratuities for stateroom and restaurant services are shared by dining, bar and culinary services staff, stateroom attendants, and other hotel services teams. An 18% gratuity will be added to all spa and salon purchases, and all specialty dining covers and specialty dining packages onboard.
What is the Celebrity Cruises Drink Package?
The Celebrity Cruises Drink Package gets you the best value on your favorite drinks. Pay just one price to enjoy a wide variety of beverage choices such as premium coffees, bottled water, wines-by-the-glass, beers, or your favorite cocktails. Your package can be used in the Main Restaurant, specialty restaurants, casual dining restaurants, and all bars and lounges. Room service and minibar are not included. All Drink Packages are for single-guest use and cannot be shared by multiple people.
You can visit our Drink Package section or if you are booked, visit the Cruise Planner for more information and to pre-purchase.
How do I purchase a Celebrity Cruises Drink Package?
You may purchase a Drink Package up to 72 hours before you sail, online at Celebrity Cruises Cruise Planner. Or you may purchase the Drink Package onboard, on the first day of your cruise. Ask at any bar for more information.
What Drink Packages are available on Celebrity Cruises?
Celebrity Cruises has a variety of Drink Packages available.
What is the Classic Drink Package?
The Classic Drink Package includes an incredible array of beers, spirits, cocktails, liqueurs, frozen drinks, and wines by the glass for up to $10 per serving. This package also included a 15% discount on all wines by the bottle.
What happens if I have the Classic Drink Package and the beverage I would like is more than $10?
If a guest orders a drink that exceeds the $10 maximum value, they will be charged for the difference.
For example: If a guest orders a $12 cocktail, a $2.00 + 20% gratuity charge will appear on their SeaPass account.
What is the Premium Drink Package?
The Premium Drink Package includes all Classic Drink Package items, PLUS: Specialty coffees & teas, craft & artisan beers, spirits, cocktails, frozen drinks, Coca-Cola products, premium bottled water, and wines by the glass up to $17 per serving. Also, take a 20% discount off all bottles of wine!
What happens if I have the Premium Drink Package and the beverage I would like is more than $17?
If a guest orders a drink that exceeds the $17 maximum value, they will be charged for the difference.
For example: If a guest orders a $19 cocktail, a $2.00 + 20% gratuity charge will appear on their SeaPass account.
What is the Zero Proof Package (previously the Premium Non-Alcoholic Package)?
Refresh with premium bottled water from Evian, Perrier, San Pellegrino, & Panna, Specialty Coffees & Organic Teas, Red Bull Energy Drink, Frozen Smoothies, Zero Proof Cocktails, Coca-Cola selections, offerings from Vitamin Water, and Bottled Iced Teas.
Can I order multiple drinks at a time with the Celebrity Cruises Drink Package?
No, you can only order one drink at a time with each Drink Package. All packages are for single-guest use and cannot be shared by multiple people.
Are gratuities included in the Celebrity Cruises Drink Package cost?
No, a 20% service charge will be added to all drink page prices at checkout. Package prices may reflect an additional tax for certain ports or itineraries.
How do I cancel my Celebrity Cruises Drink Package?
Orders can be canceled through Cruise Planner up to 2 days before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account. Any partially consumed portion of the package will be charged at full price.
How am I identified as having purchased a Drink Package?
Simply present your SeaPass® Card to the bar staff when ordering your beverage.
Are Drink Packages available on all sailings?
Drink Packages are available on most 2+ day sailings except for 2- or 3-day sailings from Southampton, England.
How much do drinks cost?
Prices for drinks onboard vary depending on what you order. Please note that prices are subject to change and can vary by ship and sail date.
Does everyone in one stateroom need to buy a drink package?
The Drink Package Policy requires all guests wishing to purchase a Drink Package to do so for ALL guests of legal drinking age in the same stateroom. This policy applies to packages purchased pre-cruise or onboard.
My travel partner is pregnant/recovering alcoholic/medical issue that does not allow them to drink, do I have to purchase for them?
Our policy requires that any guest wishing to purchase the Drink Package must do so for all other guests of legal drinking age in the same stateroom. However, we will make an exception for the following:
Exceptions:
Is there a daily limit for drinks with any of the Celebrity Cruises Drink Packages?
No, there is no daily limit for drinks with Celebrity Cruises Drink Packages.
How many drinks can I order at a time with a Drink Package?
Guests may only order one drink at a time. Additional drinks ordered will be charged at current bar prices.
Can I use my Drink Packages when I get on board my cruise?
Yes, Drink Packages are active the moment you step on board.
Are Drink Packages available fleetwide?
No, Drink Packages are not available on cruises in the Galapagos.
Can I use my Drink Package at Labadee or CocoCay?
Yes, Drink Packages purchased onboard or on Cruise Planner will be active at Labadee or CocoCay.
Does everyone in the stateroom need to purchase the same drink package, including upgrades?
The Drink Package Policy requires all guests to purchase the same Drink Package for ALL guests of legal drinking age in the same stateroom (ex. if one guest chooses to upgrade to the Premium Drink Package, ALL guests of legal drinking age in the stateroom must upgrade) This policy applies to packages purchased pre-cruise and onboard.
Can I use my SeaPass® card? How much can I withdraw?
Yes, if a credit card is on file, you can withdraw up to $5,000 per day for the Casino. Casino Cash Advance will be paid in Promotional Chips or Slot Credit Ticket.
What are the hours of operation?
Generally, the casinos open when our ships enter international waters and close when ships are in port. For specific hours, check Celebrity Today during your cruise.
What are the age requirements?
Guests 18 or older are welcome to play in our casinos, except for Alaska sailings, where guests must be at least 21 to play.
Is smoking allowed?
For the health and comfort of our guests, smoking is not permitted in the casinos, although it’s allowed in designated outdoor areas.
How do I learn about gaming tournaments?
Check your Celebrity Today to find out about gaming tournaments on board. Most Fortunes Casino tournaments have an entry fee.
What is the minimum bet?
Minimun bets on slots are $0.01. Minimun bets on tables start at $5 (select tables)
Can table limits be increased?
Fortunes Casino will consider custom limits dependent on action.
Do you offer lessons?
Yes, Fortunes Casinos offer complimentary lessons, so you can learn how to play slots and table games. Check Celebrity Today for the schedule.
Can onboard credit be used in casinos?
Yes, as of July 1, 2015, onboard credit can be used in our casinos.
Is there a transaction fee in the casinos?
Yes, a 5% transaction fee will be applied on your SeaPass® card. We also have an ATM with a Bank Atlantic fee.
What currency is used?
Our casinos use the U.S. dollar.
Is my play tracked?
Yes, casino play is tracked when you use your SeaPass® card at the tables or slots.
How do I apply for a line of credit?
To open a line a credit, call Fortunes Casino at 1‐866‐461‐7170 or email us at fortunescasinocredit@celebrity.com.
Could I take my winnings in a form of a check?
No, we do not issue check onboard. Options are cash or wire transfer: bank name |Routing # | Account #ABA are required.
Can I retain my Slot ticket for my next cruise?
Unfortunately not. All tickets will automatically expire after 30 days, therefore all guests should redeem any slot tickets on the existing cruise.
What benefits does the Blue Chip Club offer?
The Blue Chip Club offers a variety of benefits ranging from a personal land-based coordinator to assist you with any bookings, to onboard benefits, including free slot play/table promo chips, the ability to use your earned casino cruise points for food and beverages or at The Spa, as well as many others.
How long is my tier benefit valid for?
Your earned tier is valid for any sailings you take between August 2018 and December 2019. Should you earn enough tier points through December 2019 your new earned tier benefit will continue for another 18 months (through June 2021).
How will the ship know what tier I am in upon boarding?
Your earned tier will either be printed on your SeaPass card directly under your ‘Captains Club’ tier, if applicable, and the casino team will receive a manifest pre-sailing for everyone’s tiers.
What if I cannot visit during the review period? Will I be downgraded?
Unfortunately, yes. Tier assignment is based on gaming in the Fortunes Casino over the review period (July 2018 – December 2019). We will review special circumstances out of your control that may affect your ability to sail on a case-by-case basis. Downgrade is limited to 1 tier level below your current tier.
Where can I check my tier?
We are developing a web portal for you to check your tier and expect it to be live by the end of 2018. In the interim we will be happy to assist you directly from the Blue Chip Club Office at BLUECHIPCLUB@CELEBRITY.COM, or 866-461-7170 Monday through Friday from 9am – 7pm est.
How do I get into higher tiers?
Earning more tier points will qualify you for upgrade to a new tier. Just make sure you properly insert your SeaPass card into a slot machine card reader or present it to a table games employee so we can capture your play.
Can I use my tier benefits on any ship in the Celebrity Fleet?
Yes, your sailing benefits are on a ‘per sailing’ basis meaning the more you sail with us the more often you will be able to use your benefits. (Excluding Galapagos itineraries) See our latest cruise deals here.
What is a tier point?
Tier points are used to calculate what tier a guest qualifies for and accumulate over the length of the loyalty program. The more tier points accumulated, the higher the tier level and the more per-sailing benefits. Tier points have no cash value and are different from ‘Redeemable Points’.
How do I earn a ‘Tier Point’?
Tier points are earned when gaming in the casino. 1 tier point is earned for $1 wagered on a slot machine, $2 wagered on a video poker machine or for every $8 in table games play regardless of game type. Remember to insert your SeaPass card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points.
What is a ‘Redeemable Point’?
Redeemable points are points that can be used to convert in the casino for a variety of goods and services included but not limited to, Free Slot Play or table promo chips.
How do I earn a redeemable point?
Earning a redeemable point is simple as well. Simply insert your SeaPass card into any slot machine card reader to start earning them immediately. Guests receive 1 redeemable point for every $5 wagered on a reel slot machine or $10 wagered on a video poker machine. .
How much are my points worth?
50 earned redeemable points equates to $1 in free play or promo chips (minimum $5 in point redemption required)
Where am I able to redeem my points?
Redeemable points can be used to convert to free slot play, promo chips or any other good or service available at the casino cage with more options rolling out in the future.
Can I save my redeemable points for future sailings? Do they expire?
We encourage you to use every last point earned on each sailing to get the most out of your experience as unused points expire at the conclusion of each sailing.
How do I redeem my annual cruise benefit?
Your Annual Cruise Benefit(s) will be periodically sent to you via email or direct mail throughout the year and is based on play, not a particular tier level.
I am in the ‘Sapphire’ tier and my wife is ‘Pearl’, do we both receive the tier benefits or just one of us?
Each guest is viewed independently meaning you both receive benefits based on your individual earned tiers.
What is included in the Casino Beverage package?
The ‘Casino’ beverage package is essentially the ‘Standard’ beverage package but limited to the casino only with a few minor changes. Learn more about our cruise drink and beverage packages here.
What is my per-sailing free play/table promo chip incentive?
We made a few changes to this benefit. You now have the ability to receive much more per sailing based on play. Ruby, Sapphire and Amethyst guests now have the ability to earn up to $10,000 in free slot play or table promo chips. Ruby guests are guaranteed $2,500 free slot play or table promo chips per sailing or 15% of the last sailing gaming activity, whichever is larger. Sapphire guests are guaranteed $500 free slot play or table promo chips per sailing or 10% of the last sailing gaming activity, whichever is larger. Amethyst guests are guaranteed $100 free slot play or table promo chips per sailing or 5% of the last sailing gaming activity, whichever is larger.
How does the ‘Casino Host Event’ work? (Ruby & Sapphire guests only)
Upon embarkation your Casino Host will communicate to you when and where during the sailing the event will be held.
Are there reciprocal benefits with Captains Club, Crown & Anchor or Casino Royale?
Currently there will not be reciprocal benefits but we researching instituting them in the future.
Do I earn comps in addition to my tier benefits?
Absolutely! Discretionary comps will continue to be issued by the casino staff based on that sailings gaming action. The tier benefits are in ADDITION to anything you earn on-board.
How do I redeem the on-board benefits?
Please see any of our knowledgeable casino team members for details on how to use your on-board benefits once you embark.
Who do I contact for more information?
Feel free to contact the Blue Chip Club office at BLUECHIPCLUB@CELEBRITY.COM, or 866-461-7170 Monday thru Friday from 9am – 7pm est. We’re here to answer any questions you may have and are happy to assist.
What if I play enough to earn a higher tier during a sailing?
On-Board benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing.
How do I check my tier points during a sailing?
The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many are more are needed reach a higher tier.
How do I use my redeemable points?
During casino operating hours simply visit the Casino Cage for any and all point redemptions.
How long are my tier benefits valid for?
Your earned tier is valid for any sailings you take between August 2018 and December 2019. Should you earn enough tier points through December 2019 your new earned benefits will continue for another 18 months (through June 2021). Tier levels: Pearl : 1 Tier Points, Onyx : 2,500 Tier Points, Amethyst: 25,000 Tier Points, Sapphire: 100,000 Tier Points, Ruby: 1,000,000 Tier Points
What is the onboard dress code?
Formal Night gets a modern reboot. Say goodbye to Formal Night, and hello to Evening Chic. It’s your time to shine—your way. Get glamorous. Get chic. Be sophisticated. Now, on up to two nights on every cruise, Evening Chic activities have been introduced, and Evening Chic attire has replaced Formal attire. While dressier than Smart Casual, Evening Chic is intended to be less dressy than Formal attire.
Women should feel comfortable wearing:
Men should feel comfortable wearing:
Evening Chic means that you can get glamorous and be sophisticated in your own way. If you would like to still wear a tuxedo or formal gown on Evening Chic nights, you absolutely should.
All cruises that are 7 nights or longer will feature two Evening Chic nights. Any cruise 6-nights or shorter will feature one Evening Chic night. All other nights of the cruise will feature Smart Casual attire. Celebrity Xpedition will continue to feature casual attire for the entire cruise.
Smart Casual attire can be enjoyed every other night of your cruise.
Women should feel comfortable wearing:
Men should feel comfortable wearing:
Note: T-shirts, swimsuits, robes, bare feet, tank tops, baseball caps and pool wear are not allowed in the main restaurant or specialty restaurant at any time. Shorts and flip-flops are not allowed in the evening hours. The dress code will be enforced at all restaurants. And guests are asked to follow the Smart Casual or Evening Chic dress code in the Celebrity Theater for all evening performances. The daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening.
What security measures are in place onboard?
Your safety and security is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.
The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.
Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.
To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.
Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.
Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.
Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.
Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.
What is the safety & security onboard?
For Celebrity Cruises® and parent company, Royal Caribbean Cruises Ltd, the safety of our guests and crew has always been our highest priority. Our marine safety record over our corporation's 42-year operating history - and Celebrity Cruises' 20-year history - illustrates our commitment to the safety of the millions of guests and crew who sail with us each year. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities. It's all part of our commitment to innovation and continuous improvement in every aspect of our business.
For additional information on section and security click here.
My bag wasn’t delivered to my stateroom because it was held by security, is this a normal process?
Yes. Just like the security screening at an airport, we also screen all luggage brought on board to ensure everyone’s safety. If an item within locked luggage is prohibited or believed to be prohibited, the bag will be taken to the luggage screening location onboard. The guest is informed to proceed to the designated area to complete the luggage inspection. During the screening process, we will ensure the correct procedures are followed while adhering to any Healthy Sail Panel recommended procedures.
If a prohibited item is confiscated, during the luggage inspection process, the guest will receive a Prohibited Items Receipt. The Prohibited Items Receipt provides instructions on how to collect confiscated items at the end of the voyage.
The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage.
How do I collect items that were confiscated during the luggage security screening process on embarkation day?
During luggage security screening, prohibited items or items believed to be prohibited are inspected by our Security Team onboard. During the screening process, we ensure the correct procedures are followed and adhere to the Healthy Sail Panel recommended procedures.
If a prohibited item is confiscated, during the luggage inspection process, a Prohibited Items Receipt will be placed within the luggage. The Prohibited Items Receipt provides instructions on how to collect confiscated items at the end of the voyage.
The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage.
Is there Wi-Fi onboard?
Basic Wi-Fi and Premium Wi-Fi services are available throughout the Celebrity Cruises® fleet, with the exception of our Galapagos-based ships.
Choose from Basic Wi-Fi or Premium Wi-Fi packages to suit your needs.
Basic Wi-Fi Package
With our Basic Wi-Fi, you can browse the web, send emails, and text family and friends via select messaging apps. It’s a great value option for staying connected while you’re on vacation, but please note that you won’t be able to email large files, share photos or videos on social media, use streaming apps, or make video calls.
Premium Wi-Fi Package
Premium Wi-Fi puts internet streaming at your fingertips throughout your vacation. Message or video chat with your friends and family, browse the web, send emails even with larger files attached, and post on social media to your heart’s content. Plus, you can enjoy videos, movies, binge-worthy shows, and music on your favorite streaming apps.
Can I upgrade my Basic Wi-Fi included plan to a Premium Wi-Fi plan?
Yes this can be done pre-cruise for $13 per day by contacting the Celebrity Cruises Contact Center or once Onboard at the iLounge for $15 per day.
How do I contact a friend or family member aboard a Celebrity cruise ship?
For all Celebrity ships:
• Dial: 1-877-266-1020(applicable country code)+1-321-953-9002 (outside the United States)
• Dial the appropriate number above.
• The caller will be asked to enter the credit card number and expiration date.
• The system obtains a real-time hold for $79.50 ($7.95 x 10 minutes) and initiates the call to the ship. The $79.50 hold is the maximum that will be held. Actual charges will be calculated based on the number of minutes used on the call.
• A voice prompt directs the caller to the specific ship.
• The call is connected to the ship.
• The call rings through to the designated department onboard (Radio Station or Purser Desk). The call is then routed to the guest's stateroom.
• The PBX monitors the call. If there is no answer, the call will ring back at the designated department onboard (Radio Station or Purser Desk) and a written message is taken for delivery to the guest's stateroom.
Laundry Services
Suit | $17.50 |
Jacket | $8.00 |
Pants | $7.00 |
Long Sleeved Shirt | $7.00 |
Short Sleeved Shirt | $6.00 |
Sweater | $8.00 |
Shorts | $5.50 |
Dress | $11.00 |
Skirt | $6.50 |
Pajamas | $5.50 |
Hankerchief | $3.00 |
T-shirt | $3.75 |
Undergarments | $3.00 |
Swimsuit | $4.00 |
Socks, pair | $3.00 |
Dry-Cleaning
Suit | $19.00 |
Jacket | $11.00 |
Pants | $8.00 |
Vest | $5.00 |
Long Sleeved Shirt | $7.50 |
Short Sleeved Shirt | $6.50 |
Sweater | $9.00 |
Shorts | $6.50 |
Dress | $16.00 |
Skirt | $7.50 |
Necktie/Tie | $5.00 |
4 Item Special | $28.00 |
Pressing Only
Suit | $14.00 |
Jacket | $800 |
Pants | $6.00 |
Vest | $3.00 |
Long Sleeved Shirt | $5.75 |
Short Sleeved Shirt | $4.00 |
Sweater | $5.50 |
Shorts | $4.00 |
Dress | $8.00 |
Skirt | $6.00 |
4 Item Special | $25.00 |
What is Captain's Club and how do I join?
Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes. To enroll click here.
Does Captain’s Club offer reciprocity with other Royal Caribbean Cruises Ltd. brands?
Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program and Azamara's Le Club Voyage program. Captain's Club Classic members receive Le Club Voyage Adventurer benefits. Captain's Club Select members receive Crown & Anchor Platinum and Le Club Voyage Explorer benefits. Captain's Club Elite members receive Crown & Anchor Diamond and Le Club Voyage Discoverer benefits. The same holds true for Crown & Anchor members and Le Club Voyage members when sailing on Celebrity. Credits are not combinable across brands; however, as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.
If you are a Captain's Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain's Club member and plan on sailing with Celebrity Cruises®, please call the Captain’s Club at 1-844-418-6824 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.
Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your Club Points and benefits while sailing.
Where can I view my Captain’s Club points and status?
Once enrolled in the Captain’s Club program, you will need to create a Guest Account to manage and view your membership. Once signed into your Guest Account, your Captain’s Club number, Tier and Club Points will be displayed. A Guest Account will also, allow you to manage your cruise vacations.
Click here for a step-by-step enrollment video.
See more FAQs on Guest Account here.
How do I get Club Points that have not posted to my Captain’s Club membership?
Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain’s Club at 1-844-418-6824.
For United Kingdom, please call: 0844 481 7505*
For Republic of Ireland, please call: 1800 932 662*
*Calls cost 7p per minute plus your network access charge.
How are Club Points calculated?
Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours when you sail with Celebrity Cruises or Azamara Club Cruises. It is possible for you to earn between 2 and 24 points per night depending on your stateroom category. Guest travelling as a single traveler in a stateroom, and paying full fare will earn double the amount of Club Points, based on stateroom category and number of nights sailed (as of July 1, 2014).
Club Points can also be earned through the Power Up Points program. Power Up Points can be earned for various non-sailing activities such as taking surveys or participating in social media activities. Opportunities to earn Power Up Points are emailed to eligible members by Celebrity Cruises from time to time. Power Up Points convert to Club Points at a ratio of 10 Power Up Points to 1 Club Point.
Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Reduced fare upgrades, Move-up upgrades and Guarantee staterooms earn points at the original stateroom category booked and not the category of the upgraded stateroom or stateroom sailed.
If your account is linked to another member’s account through a spousal or partner relationship, both members will have access to the points and tier associated with the member with more Club Points. In this instance, points are still earned by each individual member. But if one member’s points are higher, the other member’s balance and tier will be lifted. If the accounts are ever separated, both members will only have access to their points and tier earned individually. See full terms & conditions.
How can I share comments or feedback regarding my cruise experience with you?
We appreciate any and all feedback, and use it as opportunity to continue enhancing our product and services to exceed our guest’s expectations. Our goal is always to provide the most enjoyable and memorable cruise vacation experience for our guests, so it is helpful to review feedback such as yours in order to measure the success of our efforts. All sailed guests over the age of 18 who have provided us with their email address will now receive an email invitation to participate in an online survey on the day of departure. Guests will have one week to complete the survey, after leaving the ship. The survey works on smartphones, tablets, laptops and other computers. It takes approximately 10-15 minutes to answer all questions in the survey. All responses will remain strictly confidential.
I left a personal item onboard the ship. Is there a Lost & Found department I can contact?
We are sorry to hear that you are missing a personal item. We make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. Please click on the link below, so that we may assist you in beginning the process of locating your item. The team will conduct an extensive search for your missing item and provide a response within 5 days.
For your convenience, we have the form in several languages, please select from the list below:
English:
Please describe your lost item
French:
German:
Informationen zum Gegenstand
Spanish:
Portuguese:
Chinese, Hong Kong Traditional:
Chinese, Simplified:
Korean:
Japanese:
Can I still purchase photos taken on my sailing's Cruise in Review video post-cruise?
Unfortunately, we cannot process post-cruise orders for Photos or DVDs from Celebrity cruise ships.
I have a question or concern regarding a purchase made during my sailing. Who can I contact?
We partner with many fine vendors in order to bring you the best vacation experience possible. In order to provide specialized support, specific to your purchase, please locate the corresponding vendor information below. They'll be happy to assist you with your questions or concerns and are typically able to respond with a resolution within 5-7 business days.
For all inquiries regarding purchases made in the gift shops onboard all Celebrity ships please contact:
Starboard Cruise Services, Inc.
8034 NW 14th St.
Miami, FL 33126
1-800-540-4785
website: Starboard Cruise Services
For all inquires regarding salon or spa service purchase, please contact:
Attention - Purchasing Director
8600 E. Rockcliff Road
Tucson, AZ 85750
1-530-749-9655 Ext 4605
For all inquires regarding onboard photos, Cruise in Review videos, or copyright photo releases please contact us:
Call 1-844-418-6824 or email CelebrityEngagementCenter@Celebrity.com
website: Our Cruise Photos
For all inquiries regarding purchases made in a port of call at one of the stores recommended by Celebrity Cruises®, please contact:
Royal Media Partners
960 Alton Road
Miami Beach, FL 33139
t 305-370-3562
f 305-430-6050
customerservice@royalmp.com
Will holds be placed on my credit card when I create an onboard account?
Yes. As with land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card to secure funds for anticipated onboard purchases. Purchases in excess of $100 will generate additional holds. While the holds aren’t charges, they do reduce your available credit. Most holds are released by the time your cruise ends; however, some may take up to 30 days. Celebrity Cruises® doesn’t control how long the holds remain, your bank or financial institution determines the duration of these holds. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card.
How can I get a copy of my SeaPass® account statement?
We would be pleased to provide you with a copy of your SeaPass® account statement. Please allow a minimum of 3 business days from the end of your sailing, and then you may contact us at 1-844-418-6824 or via email at CelebrityEngagementCenter@celebrity.com to obtain the requested information.
Additionally, as part of our SeaPass® account system, there may be pending authorizations placed on your credit or debit card throughout the cruise in order to verify the availability of funds. These normally fall off within 3-5 business days, however, some banking institutions may take longer.
Likewise, if you feel that you have received a charge in error, after verifying with everyone in your party, we ask that you please at 1-844-418-6824 or via email at CelebrityEngagementCenter@celebrity.com so that we may assist you further in this matter.
My family is traveling in multiple staterooms. Can I link multiple staterooms under one photo package?
Your Photo account will contain your photos that include at least one member of the purchasing stateroom. We can accommodate families traveling in more than one stateroom where the occupants are the package purchaser’s children 21 and under. If you meet this criteria, please order one photo package online and speak to a member of the Photo Gallery when you arrive onboard to have this arranged. We are not able to link accounts before you arrive onboard.
How many printed photos will I receive if I order the "All Your Digital Photos + Prints" package?
Note this package is not available on all ships. If available on your ship you will receive all your digital photos on a USB and any photo that is printed and displayed in the Photo Gallery (note: some photos may not be printed). You are not guaranteed to have one printed copy of each of your digital photos; only whatever is contained in your personal photo folder.
How many photos can I expect to receive with an unlimited photo package?
It’s up to you! There are up to 40 photo opportunities onboard, but it’s easy to take many photos of your family. Get the greatest value by purchasing an unlimited photo package and enjoy as many photos as you like. Private Studio images and group photography are not included.
Can I make copies of my photos once I am home?
Yes. If you require it print off the copyright release form here which will allow you to make copies of your digital or printed photos.
We are celebrating a special event onboard. Can we book a private photographer to capture a group photo or event?
If you wish to set up an hour of private photography for the group, you may do so by inquiring in the Photo Gallery as soon as you board the ship. Group photos booked by special appointment and other special events are not included in our photo packages.
Are VAT refund receipts provided for qualifying guests that reside outside of the European Union?
Yes, the Photo Team onboard will be more than happy to provide a VAT refund receipt to qualifying guests that reside outside of the European Union. Please request a VAT refund receipt on the last evening of your cruise when you visit the Photo Gallery to collect your photos.
What is the Photo Cloud download service?
Cloud downloading is a simple and convenient way for you to download and make final selections of your purchased digital photos online after the cruise. You must purchase your photo package onboard to have access to the cloud services after your cruise.
Do I have to register pre-cruise for photo cloud?
Only guests who purchase a digital photo package onboard will be able to view and download their photos online after their cruise. If you do, instructions on how to access and view photos will be sent via your personal email after your cruise.
What are the advantages of downloading photos on the Cloud?
Guests are able to download and view their purchased photos and make final selections from any device at their convenience post cruise. There is no physical media (such as a USB drive) to take home.
Does this change how I view my photos during my voyage?
No, you can still view and purchase all of your photos while onboard at the Photo Gallery.
You can also pre-purchase packages from the Celebrity PCP platform, by logging into ‘Already Booked’ on the Celebrity website and purchasing your package, under the ‘Internet and Photo’ section.
Will I be able to buy individual photos, packages or both?
You will be able to view all photographs taken of you during your cruise. You will be able to unlock your chosen images and select additional photos to purchase from individual photos, to packages.
When will my photos be ready for viewing?
Photos will be uploaded and ready for viewing within 4-7 days after the voyage ends. It is usually much quicker and is often available for viewing on the same day a voyage ends.
What if I don’t see all of my photos when I get home?
Help is available on the website along with our customer support team if you should have any problems viewing your photos.
Can I make additional purchases after the voyage?
Unfortunately, we do not currently offer the ability to make purchases after your cruise. Be sure to purchase your photo packages onboard.
What if I want to change my selection of purchased photos?
You cannot change a purchase after getting off the ship. All photo selections and purchases are final.
How long will my photos be available for viewing?
Your images will be online for 30 days after your cruise ends. An email will be sent to remind you about your accounts becoming inactive after this time.
How does this impact my Loyalty Program discounts?
Your current loyalty discounts are still valid. All discounts remain the same for pre-cruise purchases and onboard purchases.
Does the Cloud download process impact images purchased at the Private Studio*?
Images purchased from the private studio, onboard Royal Caribbean and Celebrity ships, are not available for downloading from the Cloud at this time. You will receive a USB drive with all purchased images as part of this special program.
*The Studio/PictureThis! is the private photography studio onboard and is separate from other photo event products.
How do I build my photobook?
Visit the Photo Gallery onboard to select your photos and build your photo book directly on any photo kiosk.
How many pages are in a Photo Book?
The Photo Book contains 20 pages and holds up to 34 guest photos plus photos of your ship, decks and ports of call. Photos must include at least one guest from the purchasing stateroom in order to be included in the Photo Book. The photos you choose are printed directly into the Photo Book. The Photo Book is horizontally orientated and measures 11” x 8.5” with typically 2 photos per page. Photo Books are available on most cruise itineraries.
When will my photobook be delivered?
The photo books typically take between 2 to 6 weeks to arrive, depending on the delivery address.
What’s included in The Retreat experience?
Suite accommodations: The Retreat includes all suites
Private restaurant: Luminae at The Retreat
Exclusive lounge: The Retreat Lounge (or Michael’s Club, on non-revolutionized ships)
Exclusive sundeck: The Retreat Sundeck (on Edge Series and revolutionized ships)
Butler
Luxury amenities – learn more
All Included:
What is Luminae at The Retreat?
Luminae at The Retreat is a private restaurant —open for breakfast, lunch, and dinner—features a boldly elegant design as distinctive as its cuisine. Not only is the restaurant exclusive, but so are its menus. Crafted by our Michelin-starred chef, the modern, eclectic cuisine served in Luminae at The Retreat is not available anywhere else on board, and the menu includes complimentary Signature Dishes from Chef Daniel Boulud, our Global Culinary Brand Ambassador.
What are the dining times for Luminae?
Luminae is open for Breakfast, Lunch, and Dinner. Opening times very based on itinerary. Please check your Celebrity Today for service hours once onboard.
Can children dine at Luminae?
Yes, all guests of The Retreat may dine at Luminae.
Can guests of The Retreat invite friends and family to dine in Luminae?
Yes, only guests of The Retreat may invite friends and family to dine at Luminae for an additional fee. Reservations are based on availability only.
Is Specialty Dining included for guests of The Retreat?
Specialty Dining is included for guests of the following Suites:
· Iconic Suite
· Edge Villa
· Reflection Suite
· Penthouse Suite
· Royal Suite
· Signature Suite
What is The Retreat Lounge*?
The Retreat Lounge is a warm and inviting exclusive lounge for guests of The Retreat. Enjoy complimentary beverages, gourmet bites, and a stylish place to unwind in style, along with the services of a dedicated concierge.
Whether you just want to read the latest best-seller, catch up on current events, watch the big game, or just kick your feet up and relax, the lounge is available to you 24/7.
* Michael’s Club on non-revolutionized ships.
When is The Retreat Lounge open?
The Retreat Lounge is available 24/7. Service times vary based on itinerary. Please check your Celebrity Today for service hours once onboard.
What services are available in The Retreat Lounge?
The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more. The Retreat Lounge also features complimentary beverages, food menu, and afternoon tea.
Can children experience The Retreat Lounge?
Yes, all guests of The Retreat may enjoy The Retreat Lounge.
Can guests of The Retreat invite friends and/or family members to The Retreat Lounge?
No, only guests of The Retreat may access The Retreat Lounge.
What is the Retreat Sundeck?
The Retreat Sundeck is a luxurious outdoor sanctuary featuring a spacious lounge area and plush, stylish furniture. This outdoor area rivals any high-end resort.
*Available on Edge Series and Revolutionized ships
When is The Retreat Sundeck open?
The Retreat Sundeck is available 24/7. Service times vary based on itinerary. Please check your Celebrity Today for service hours once onboard.
What services are available in The Retreat Sundeck?
Retreat Attendants will help with towels, beverages, snacks—whatever you need to completely enjoy this incredible space.
Can children experience The Retreat Sundeck?
Yes, all guests of The Retreat may enjoy The Retreat Sundeck.
Can guests of The Retreat invite friends to The Retreat Sundeck?
No, only guests of The Retreat may access The Retreat Sundeck.
Can guests staying in a stateroom that adjoins to a suite access The Retreat?
No, only guests of The Retreat may access The Retreat
What is The Retreat Concierge?
The Retreat experience begins the moment guests contact The Retreat team of concierges.
Simply call 1-877-RETREAT, and The Retreat Concierge will assist you with your booking and help plan and arrange every moment of your vacation before you even set sail.
Once onboard The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more.
Is the Retreat Accessible?
Accessible suites are available. The Retreat Lounge, Luminae, and The Retreat Sundeck*† are accessible.
*The Retreat Sundeck is only available on Edge Series and Revolutionized ships.
†The Retreat Sundeck on Equinox currently is not Accessible. An alternative accessible space will be provided on the Pool Deck.
Is smoking allowed at The Retreat?
No, smoking is not allowed at The Retreat. Dedicated smoking areas are available onboard. The Retreat Concierge and/or Retreat attendants can assist you once onboard. Please see Celebrity Cruises’ Smoking Policy onboard.
How many Captain’s Club points will I receive when purchasing a Suite on Celebrity Cruises?
Captain’s Club members will receive points based on Stateroom/Suite and length of stay onboard.
STATEROOM CATEGORY |
CLUB POINTS PER NIGHT |
Inside or Ocean View |
2 |
Veranda |
3 |
Concierge Class and AquaClass® |
5 |
Sky Suites |
8 |
Edge Villas, Signature, Royal, Sunset Suites, and Celebrity Suites |
12 |
Penthouse, Reflection, and Iconic Suites |
18 |
What is All Included?
All Included is a pricing strategy that includes three amenities (Tips, Basic Wi-Fi and Classic Drink Package) in your cruise fare.
Will there be Refundable and Non-Refundable Fares for All Included?
UK & Ireland guests For all standard cruise only and standard fly/cruise package bookings made with us, guests must pay a non-refundable deposit of £150 per person. For cruise-only sailings of 5 nights or less the deposit is reduced to £75 per person (or full payment if booking within 56 days of departure.)
Do the Non-Refundable Fares apply to new bookings made inside final payment?
Non-Refundable deposit offers are applicable to sailings within final payment, however full deposit is due at time of booking.
Will All Included apply to all stateroom categories?
Yes, it is applicable to all stateroom categories, including The Retreat.
Will the All Included package prices change with currency fluctuations?
All package prices will have a static exchange rate for each per day price correlating to the currency of the booking. Package pricing in currency will not fluctuate.
Is The Retreat® Onboard Credit (OBC) a set amount or does it vary by sailing?
The OBC will be issued per person to all guests in the stateroom and is tiered by length of sailing.
$200 1-5 nights; $300 6-9 nights; $400 10 nights or more
Which itineraries are applicable for All Included?
Applicable to all sailings, excluding Galapagos.
Can guests request a non-alcoholic drinks package if an individual guest does not drink alcohol or is under the legal drinking age?
Our beverage packages include a wide variety of alcoholic and non-alcoholic options including specialty coffee, fresh squeezed juices, bottled water, sports drinks and soda. All guests can choose beverages of their choice, with or without alcohol. Guests under the legal drinking age will only be eligible for non-alcoholic beverages.
Do I need to tip onboard for beverages if I have All Included?
Drink Gratuities are included for any Classic or Premium Drink Package as provided within All Included.
How can a guest upgrade from classic beverage package to premium beverage package when they book the All Included package?
If a guest books their cruise with All Included package pricing and would like to upgrade their Classic Beverage Package to the Premium Beverage Package, they may do so via our Cruise Planner platform once their booking is within final payment they may do so by logging into http://www.celebrity.com/booked up to two days before sailing departure. The upgrade charge if purchased onboard is $18 per person per day which includes the beverage gratuity, book pre-cruise and save 5%.
Will Single guests be charged double the supplement, if so, will the extra amount be refunded later?
Single guests will receive double the amount of corresponding Onboard Credit; however, the Drink and Wi-Fi packages will not be doubled as these amenities are provided per person. There will not be a refund for the unused packages.
Will additional guests in the same stateroom receive Wi-Fi packages?
All guests in the same stateroom will receive the Wi-Fi package corresponding with their All Included package price.
What is the difference between Premium Wi-Fi and Basic Wi-Fi?
Premium Wi-Fi Package
This package allows you to message and video chat on messenger services; browse the web; send emails and post on social media; video chat live; and watch your favorite videos, movies, music and shows.
Basic Wi-Fi Package
This value-priced option gives you access to basic web functions—text on messenger services, web browsing, and email.
How can a guest upgrade from Basic Wi-Fi to Premium Wi-Fi when they book the All Included package?
If a guest books their cruise with All Included package pricing and would like to upgrade their Basic Wi-Fi to Premium Wi-Fi, they may do so via our Cruise Planner platform once their booking is within final payment they may do so by logging into http://www.celebrity.com/booked up to two days before sailing departure. The upgrade charge if purchased onboard is $15 per person per day, book pre-cruise and save 13%.
Will guests who booked onboard be allowed to convert their booking to All Included and keep their onboard booking benefit?
Yes, guests who book onboard will be permitted to convert to All Included pricing at prevailing rates and continue to keep their onboard booking benefits.
Does the Best Price Guarantee still apply?
Our Cruise With Confidence program will apply to all existing and new bookings made prior to January 31, 2021. For Bookings made after this time our original Best Price Guarantee terms will apply.
How many back-to-back cruises can be booked?
At this time there is no set limit to the number of Back-to-Back cruises a guest may book.
Will All Included be combinable with the “Move Up” program?
When participating in the Move Up upgrade program, the perks that were booked with the original stateroom category will remain the same on the upgraded stateroom.
Will we be offering All Included on new deployment when it opens?
Yes, as All Included is our new pricing strategy, all deployment and future deployment will be eligible to book this pricing.
Are charter sailings include in the new All Included pricing?
Charter sailings do not automatically include the All Included amenities. Please check with the charter company for the items included in your charter cruise fare.
What is the minimum age for infants on board?
Infants must be at least 6 months old as of the first day of the cruise/Cruisetour. On some cruises/Cruisetours, infants must be 12 months old.
Is there a special children’s menu?
Yes, in the main dining room.
What are the hours of the children’s facilities?
The Camp at Sea is open from 9:00am - 10:00pm daily. A Slumber Party from 10:00pm - 1:00am is offered nightly on a sign-up basis.
Are kids’ programs offered while the ship is in port?
Yes, Services are complimentary during the hours of 9:00am - noon, 2:00 -5:00pm, and 7:00 - 10:00pm. Other times the fee is $6 per hour per child.
Are there any age restrictions for kids’ programs?
Activities are provided for children and teens 3-17. Children must be fully potty trained (no diapers or pull-ups) to participate.
Are there any restrictions governing when children can come and go on their own?
Children ages 3-9 must be signed in and out of the Celebrity Youth Program. Children ages 10-12 are free to come and go as they please but are required to sign themselves in and out. Children ages 13-17 may come and go as they please.
Are changing tables provided in public bathrooms?
Yes, restrooms in the youth facility or in the public restrooms nearest the youth facility offer lavatory based changing tables and baby wipes in accordance with U.S. Public Health policies and standards.
Do you require proof of disability to reserve an accessible stateroom?
We don’t require proof of disability such as medical certificates or disability placards. However, during the booking process, we will ask guests to attest to their need for the accessible stateroom.
Do you offer accessible cruises in the Galapagos?
Our ability to accommodate guests with disabilities in the Galapagos Islands is limited. The Galapagos vessels and land portion of these vacations, including Quito and Galapagos in Ecuador, as well as Lima, Cuzco, and Machu Picchu in Peru, are not suited to full-time wheelchair users. Guests must be able to ascend or descend steps into a motorcoach, walk and/or climb over uneven ground for extended distances, get on and off tenders on both wet and dry landings, and be able to climb stairs. Our Galapagos vessels do not offer accessible staterooms. Please know we are not able to provide personal assistance (e.g. assisting with eating, dressing, toileting, lifting, etc.), and therefore, guests requiring assistance with these functions should consider these needs when making a booking. If you have any questions, please contact our Access Department at special_needs@celebrity.com.
What kind of assistance do you provide?
We provide boarding and departure assistance with wheelchairs to guests with mobility disabilities. We also provide assistance to guests who are blind. Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritize your assistance. During peak times, there may be a wait for assistance. Our crew members are not permitted to lift our guests.
Do you provide priority boarding?
Guests with mobility disabilities are offered quicker processing at the pier. If boarding has not begun, we will offer priority boarding.
Do you offer accessible transfers?
If requested in advance, we can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to guests who have purchased transfers. Please note that accessible transportation may be limited or not available outside the United States.
Do you provide wheelchairs or scooters?
We provide complimentary wheelchairs for getting on and off the ship. If you require a wheelchair or scooter during the cruise, you can bring your own or rent one from a company that provides rentals for cruises.
Can I bring my own assistive devices with me?
Yes, you may bring and use wheelchairs, mobility scooters, walkers, canes and other assistive devices on board our ships. Due to safety reasons, Segways® may not be used on board.
Must I store my assistive device in my stateroom?
Yes, assistive devices including mobility scooters must be stored and recharged in your stateroom, so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation.
Can my assistive device fit through the stateroom door?
If your assistive device is 23 inches or less, it will fit through a standard stateroom door. If your assistive device is 32 inches or less, it will fit through an accessible stateroom door.
Can I bring a CPAP or BIPAP machine?
Yes, please notify us at least 30 days prior to sailing if you will need distilled water and an extension cord.
What are CROs?
CROs are available to respond to disability related concerns. They are trained on applicable U.S. Department of Transportation (DOT) disability regulations and our policies and procedures for guests with disabilities. Feel free to request a CRO at our pier check-in counters at all U.S. ports of departure or at the Guest Relations desk onboard our ships.
Do you offer accessible Cruisetours in Alaska?
Yes, accessibility extends to the land portion of our Alaska Cruisetour packages. One-third of our motorcoaches are wheelchair lift-equipped, and Wilderness Express® railcars are equipped with dome-level wheelchair seating, allowing travelers with disabilities to access both levels.
What about other Cruisetours?
Most non-U.S. Cruisetours are not wheelchair accessible. In most cases we are unable to accommodate full-time wheelchair users. If guests are able to take steps to get into motorcoaches and can maneuver in a standard hotel room, they may be accommodated. Portions of these Cruisetours may require extended periods of walking over uneven surfaces and/or steep terrain, as well as extended periods of standing and steps.
What if I need to eat at a certain time due to my diet and/or medication?
If you are not able to confirm your desired dining time, contact our Dining team at celebritydining@celebrity.com within 50 days prior to sailing.
What if my desired dining time is closed?
You have several options:
1. Request a new dining time with our headwaiter upon boarding the ship.
2. Request Celebrity Select Anytime and reserve a specific dining time every day.
3. Take advantage of our Oceanview Café or specialty restaurants on board.
What is the Celebrity Cruises Specialty Dining Package?
You can experience several unique specialty restaurants and enjoy great savings when you purchase one of our Specialty Dining Packages for your cruise vacation aboard a Celebrity cruise ship. Experience impeccable service and world-class cuisine at Le VoyageSM by Daniel Boulud. Savor the bold flavors of our Italian steakhouse, Tuscan Grille. And enjoy interactive, open-air grilling with ocean views at the Lawn Club Grill. Restaurant selection varies by ship.
How do I purchase Specialty Dining & Specialty Dining Packages?
You may purchase a Specialty Dining up to 72 hours before you sail, online at Celebrity Cruises Cruise Planner. Or you may purchase Specialty Dining onboard your cruise with any Maitre'd onboard.
Are gratuities included in the Specialty Dining price?
No, an 18% service charge will be added to Specialty Dining Covers and Specialty Dining Packages at checkout. Covers & Package prices may reflect an additional tax for certain ports or itineraries. BROWSE DINING PACKAGES
How do I cancel my Specialty Dining Package?
Orders can be canceled through Cruise Planner up to 2 days before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account. Any partially consumed portion of the package will be charged at full price.
Are Specialty Dining Covers and Specialty Dining Packages available on all sailings?
They are available on all ships, except Galapagos ships.
How much do Specialty Dining Covers cost?
Pricing for Specialty Dining Covers vary by Specialty Restaurant and can range from $45 to $139 per person. Please note that prices are subject to change and can vary by ship and sail date. An 18% gratuity is added to Specialty Dining Covers at the time of purchase.
How does the Specialty Dining Package work with À la carte restaurants (Sushi on Five, Raw on 5)?
Guests dining in Sushi on Five will receive a $35 credit and Raw on 5 will receive a $40 credit towards the food items on their bill. This is non-redeemable for cash. Additional items such as beverages, supplements, food and wine pairings, and gratuities are not included.
Can I use my Specialty Dining Package the evening of embarkation day?
Yes, the Specialty Dining Package is active the moment you step onboard.
Will my Captain's Club specialty dining coupons still be valid to use onboard?
Yes, Captain's Club specialty dining coupons are still valid.
Do you provide tactile interpreters?
Yes, we provide tactile interpreters on cruises to/from United States and Canada only, however support service provider (SSP) services are not provided. Please notify us at least 60 days prior to sailing.
Do you provide CART? Yes, we provide real-time captioning (CART) services on cruises to/from the U.S. and Canada only. Please notify us at least 60 days prior to sailing.
Can I travel alone?
We do not require guests with disabilities to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) ,guests requiring assistance with these functions should consider these needs when making a booking. If there is a question about the guest’s fitness to travel without personal assistance, this must be discussed with our Access Department.
Do you accept service dogs?
Yes, we accept service dogs. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets
Can I bring dog food on board?
You may bring a reasonable quantity of dog food and bowls at no charge. If refrigerated space is needed, notify us at least 30 days prior to sailing
What health paperwork is required for service dogs?
Guests are responsible for obtaining all required documentation for service dogs to depart the ship in ports of call. These documents must be carried on the ship, and a copy left with the Guest Relations desk once on board. Please note that additional screening may be conducted at the pier or on board
What is your tender policy?
In order to board most tenders safely, guests must be able to take steps and use a collapsible manual wheelchair. In addition, power wheelchairs and mobility scooters can not be taken on tenders unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed. In some cases, tendering may preclude guests from going ashore. For more information, see www.celebrity.com/tenderaccess
Do you provide braille formatted material?
No, however we provide qualified readers on board our ships for guests who are blind or have low vision.
What is a Qualified Reader?
Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Today and shore excursions information. Waiters will also read dining menus upon request. Please request a qualified reader at Guest Relations upon boarding.
What does the latest tier of the RCL CARES® program entail with the acquisition of Silver Endeavour?
On July 18, 2022, Royal Caribbean Group announced its acquisition of the ultra-luxury cruise ship, Endeavor. Originally delivered to Crystal Cruises in 2021, the ship will be renamed Silver Endeavour when it officially joins the Silversea Cruises fleet this month. While our acquisition only covers the physical vessel, we want all of our guests to know we go above and beyond to take care of them. To celebrate this notable milestone, under the RCL Cares Program, the Royal Caribbean Group is offering to protect the deposits of guests who were originally booked on Crystal Endeavor and make a new booking on one of our global brands – Royal Caribbean International, Celebrity Cruises and Silversea Cruises. We believe those Crystal guests will receive back their deposits regardless, but we want to give them added assurance. Therefore, to the extent that these Crystal Endeavor guests do not receive their deposits back from Crystal (or other sources), the Royal Caribbean Group will refund any amount paid on their new bookings made with any of the three brands by November 30, 2022 up to the amount of their lost deposits from Crystal. We are delighted to welcome these guests to our family of brands.
Does Celebrity Cruises offer room service?
24-hour room service is available any time of the day or night - simply order from the room service menu located in your stateroom (Room service fee of $9.95* applies). An 18% gratuity is additional and will automatically be added to your check.
Continental breakfast room service is complimentary. Available from 6am – 11am each day of the cruise except disembarkation day.
*Room service fee is subject to change without notice. 24-hour room service is complimentary for guests of The Retreat and Zenith Captain Club members.