Frequently Asked Questions

Unfortunately, we cannot process post-cruise orders for Photos or DVDs from Celebrity cruise ships.

We partner with many fine vendors in order to bring you the best vacation experience possible. In order to provide specialized support, specific to your purchase, please locate the corresponding vendor information below. They'll be happy to assist you with your questions or concerns and are typically able to respond with a resolution within 5-7 business days.

For all inquiries regarding purchases made in the gift shops onboard all Celebrity ships please contact:

Starboard Cruise Services, Inc.
8034 NW 14th St.
Miami, FL 33126
1-800-540-4785
website: Starboard Cruise Services

For all inquires regarding salon or spa service purchase, please contact:

Attention - Purchasing Director
8600 E. Rockcliff Road
Tucson, AZ 85750
1-530-749-9655 Ext 4605

For all inquires regarding onboard photos, Cruise in Review videos, or copyright photo releases please contact us:

Call 1-844-418-6824 or email CelebrityEngagementCenter@Celebrity.com
website: Our Cruise Photos

For all inquiries regarding purchases made in a port of call at one of the stores recommended by Celebrity Cruises®, please contact:

Royal Media Partners
960 Alton Road
Miami Beach, FL 33139
t 305-370-3562
f 305-430-6050
customerservice@royalmp.com

Yes. As with land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card to secure funds for anticipated onboard purchases. Purchases in excess of $100 will generate additional holds. While the holds aren’t charges, they do reduce your available credit. Most holds are released by the time your cruise ends; however, some may take up to 30 days. Celebrity Cruises® doesn’t control how long the holds remain, your bank or financial institution determines the duration of these holds. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card.