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Am I required to take a COVID-19 Test prior to embarking on my cruise?
For most sailings we do require a negative COVID-19 test for all guests ages 5 and older. Destinations are beginning to adjust and adapt their requirements to be more in line with society, and this means different protocols for different countries. We know this can be confusing and we recommend that you refer to the information provided on our Country Travel Requirements page for the latest updates.
How do I calculate which days I may take my pre-cruise COVID-19 test?
When calculating which days you can take your test, be aware that the day you set sail is not counted as one of the days, unless the country of embarkation stipulates that the test be taken within 24 hours of arrival.
For example, if you are setting sail on a Saturday, and you are required to test 3 days before your sailing, you can take your test on Wednesday, Thursday, or Friday; and for 2 days in advance, you can take the test Thursday or Friday.
What Type of COVID-19 Tests are Accepted?
If your sailing requires a pre-cruise test, here are some details about the kind of test you’ll need.
Accepted Types of Tests and Results
Tests We Do Not Accept
Where and When to Get Your Test
Most local pharmacy chains offer COVID-19 Testing and self-test kits for purchase. Most county or state websites can help you find a local public testing site. You can also go to a doctor’s office, diagnostic lab, or telehealth provider to get your test.
Some additional things to keep in mind when scheduling your test:
Concierge Testing Service (For U.S. Guests Only)
Bioreference - Scarlet Concierge Service: In partnership with Bio-reference a concierge testing option is available for our fully vaccinated guests. Bio-reference will send a qualified medical technician to your home, office, hotel, or any place you choose, to perform the test. The cost is $85 per person. Your results will be ready in about 48 hours. Click here to make an appointment.
Please note, appointment times must be booked individually for each guest even when booking for a family. Multiple people booking from the same location will be tested together and will not have to wait for their specific selected appointment time. Concierge Testing Service is available in most major metropolitan areas within the United States. Please be sure and input the address of your desired testing location to check availability. In order to obtain testing results prior to embarking the ship we highly recommend guests schedule their appointment as soon as possible, for two days prior to embarkation, not including the actual day the ship sets sail. Therefore, if the guest is sailing on a Saturday, they should schedule their test for Thursday.
Scarlet Concierge Customer Support and Questions can be answered at (833) 455-0245.
In order to obtain testing results prior to embarking the ship we highly recommend guests schedule their appointment as soon as possible, for two days prior to embarkation, not including the actual day the ship sets sail. Therefore, if the guest is sailing on a Saturday, they should schedule their test for Thursday.
Scarlet Concierge Customer Support and Questions can be answered at (833) 455-0245
Order An Approved Home-Test Kit*
These test kits are monitored and include a Certified Guide who walks you through the testing process. For the best shipping experience, we recommend placing your order at least a full week to 10 days before the day you plan to take your test. Your validated test results will typically be delivered within 15 minutes.
U.S. RESIDENTS ORDER HERE – ABBOTT BINAXNOW™
*The cost for COVID-19 test kits may be covered by your health insurance plan. Please check with your insurance provider for coverage benefits.
What health screening measures are being taken at the terminal on boarding day?
During check-in, you will be asked to complete a health attestation. If you show signs of a fever, cough, or fatigue, you will be directed to a secondary screening.
Am I required to be vaccinated for COVID-19 to sail on Celebrity Cruises?
Ultimately, we are working our way back to the point where everyone can sail with us, again.
Beginning with sailings embarking on Sept. 5, 2022, all travelers, regardless of vaccination status, can cruise with us on sailings departing from U.S. and Europe ports (excluding sailings that visit Canada or Bermuda), as long as they meet the related testing requirements.
For sailings embarking through Sept. 4, 2022, our current vaccination requirements remain in place.
Please visit the Country Travel Requirements page for more information on the requirements for your sailing.
To be considered fully vaccinated, a guest must receive the last dose in their vaccine series no less than 14 full days before their sail date.
Guests with a mixed series of any two of the following vaccines taken within a minimum of 28 days between doses, will also be considered fully vaccinated: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac, Sinopharm or Covaxin. We are not currently accepting the CanSino vaccine. Youths who have received one dose of a vaccine (other than Johnson & Johnson) will not be considered fully vaccinated.
COVID-19 Booster Vaccine shots are not currently required to sail on Celebrity Cruises but are highly recommended to ensure a smoother vacation experience and to avoid any additional required onboard testing and costs at your own expense throughout the sailing.
Are COVID-19 Booster Vaccines required to sail on Celebrity Cruises?
COVID-19 Booster Vaccine shots are not currently required to sail on Celebrity Cruises but are highly recommended to ensure a smoother vacation experience and to avoid additional onboard testing and costs at your own expense throughout the sailing.
How far in advance of my cruise do I need to be vaccinated?
In order to be considered fully vaccinated, a guest must receive the last dose in their vaccine series no less than 14 full days before their sail date. The 14-day period starts the day you receive your last dose — that’s Day 1. After 14 days pass, you can get onboard on Day 15. For example, if you received your final dose on September 1, your 14-day countdown starts on September 1, and you would be permitted to board the ship on September 15 or later. Anyone who has received one dose of a vaccine (other than Johnson & Johnson) will not be considered fully vaccinated.
What vaccines are accepted?
Vaccines that are fully approved or authorized for emergency use by the Food and Drug Administration (FDA), the European Medical Agency, the World Health Organization (WHO); and, for Australia/New Zealand sailings, the Therapeutic Goods Administration (TGA) are accepted. Sputnik V and CanSino are not accepted COVID-19 vaccines. U.S.-based AstraZeneca and Novavax clinical trial participants are also considered fully vaccinated. U.S. participants in COVID-19 vaccine trials can be considered fully vaccinated 2 weeks after they complete the vaccine series, if it has been confirmed that they received “active” vaccine, and not placebo. Be sure to review your departure country's travel requirements or consult our guest materials prior to sailing for these requirements.
Will laminated vaccination cards be accepted?
Yes, we will accept a laminated vaccination card.
Will I be considered fully vaccinated if my first dose of the Covid-19 vaccine is from one manufacturer and the second dose is from another?
Guests with a mixed series of any two of the following vaccines taken within a minimum of 28 days between doses, will be considered fully vaccinated:
COVID-19 Booster Shots
COVID-19 Booster Vaccine shots are not currently required to sail on Celebrity Cruises but are highly recommended. Guests who have received 3 or more doses of a COVID-19 vaccine, due to booster regimens, will be considered fully vaccinated and up to date if at least one of these conditions is satisfied:
If I’ve had Covid-19 and am recovered with a negative test result, but am not vaccinated, am I permitted to board with a Certificate of Recovery issued by my doctor?
Celebrity will not accept a Certificate of Recovery in place of a vaccination record.
If I lost my original vaccination card, but am able to show electronic proof of vaccination on a government sponsored site/app, will that be accepted as proof of vaccination?
Yes, if a guest can furnish proof from the government site or app, we will accept this as proof of vaccination.
Are photos or photocopies of the original vaccination card accepted as proof of vaccination?
We will accept a photo of a vaccine card, but not a photocopy of the card.
What are the requirements and restrictions for guests who decline, or are unable to show proof of vaccination?
Ultimately, we are working our way back to the point where everyone can sail with us, again.
Beginning with sailings embarking on Sept. 5, 2022, all travelers, regardless of vaccination status, can cruise with us on sailings departing from U.S. and Europe ports (excluding sailings that visit Canada or Bermuda), as long as they meet the related testing requirements.
For sailings embarking through Sept. 4, 2022, our current vaccination requirements remain in place.
Please visit the Country Travel Requirements page for more information on the requirements by country.
What if my child is turning the age for vaccine eligibility right before our cruise, or during our cruise, and cannot get vaccinated in time?
With the exception of Canada, Bermuda, Galapagos, Australia and New Zealand sailings, guests no longer need to be vaccinated in order to sail with us. Please visit the Country Travel Requirements page for the country of embarkation for your sailing for more information regarding vaccination age requirements.
If your child’s eligibility birthday occurs too close to boarding day, not allowing enough time for full vaccination, we can move your cruise date to allow you more time or you may choose to cancel your reservation for a full refund. However, if your child’s eligibility birthday occurs on Day 2 of the cruise or later during the cruise, your child will be allowed to board the ship on embarkation day as long as they complete all COVID-19 testing requirements for unvaccinated guests
Are there any restrictions for unvaccinated children who are ineligible for the vaccine?
Yes, children who are ineligible for the vaccine may sail with us. Different testing requirements will apply, depending upon the port of embarkation. Please refer to the Country Travel Requirements.
If I test positive for COVID-19 right before my cruise, at the terminal, or on the cruise, what is your refund policy and what associated costs are covered?
COVID-19 Assistance*
Book any Celebrity cruise that’s sailing between August 17, 2022 and April 30, 2023, and you’ll have the following reassurance at no extra charge:
If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you’ll also have the following reassurance at no extra charge:
*Last modified October 7, 2022. Subject to change. Additional terms and conditions may apply, see our COVID-19 Refund and Cancellations Policy and your Cruise Ticket Contract for details. “Traveling Party” means (1) your family members living with you in the same household and (2) traveling companions assigned to your stateroom on the ship. Our CareTeam will assist with daily wellbeing check-ins and, where applicable, will assist in arranging shoreside accommodations or support to reschedule return travel home.”
**To qualify for a refund, if your COVID-19 test was administered by a provider other than one retained by Celebrity, you must present your verified positive test result in a form acceptable to Celebrity.
Will I have to sign a COVID-19 waiver or other legal agreement to board the ship?
In addition to our booking terms or cruise ticket contract — which all guests must accept — guests will be required to acknowledge the risks associated with pathogen transmission during their voyage and on tours or other shoreside experiences at our destinations, as well as agree to follow all of our health and safety policies at all times. Failure to agree to our terms and conditions or accept the requisite health acknowledgments will result in a denial of boarding, and your inability to participate in tours and shoreside experiences.
Do I need to use the Celebrity Cruises App to meet new safety policy requirements? What if I don't have a smartphone?
We strongly advise that all guests download and use the Celebrity Cruises App available for Apple and Android devices. It has been enhanced with features that are essential to a smooth and safe boarding day and cruise. These features include notifications, online check-in, the new online Guest Safety Briefing required of all guests, and our Guest Health, Safety, and Conduct Policy. Some features are available only via the App, including the Guest Health Questionnaire to be completed by all guests 24 hours before sailing. (For guests unable to download the app, assistance will be available at the departure terminal.) The App offers key functionality to support guest needs throughout the sailing, important sailing details, ship maps, guest to guest chat, event and dining booking, itinerary planning, steps to assure health and safety, and more. We continually deploy additional functionality to the App. While we provide assistance for guests without access to a smartphone and the App, we highly recommend that all guests download and use the App immediately after cruise booking to achieve the smoothest experience and avoid possible delays.
Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?
Certain guests may be at an increased risk of becoming infected with SARS-CoV-2 (coronavirus). Guests of any age with certain underlying medical conditions may also be at an increased risk of developing severe COVID-19. Before booking or sailing on a cruise, please review the latest public health guidance about at-risk populations. All guests should consider their individual risk level for severe illness and make an informed travel decision on that basis. We recommend guests with a higher risk of severe illness consult with their doctor prior to booking or sailing with us.
What types of Telehealth Tests, such as Abbot Brand Tests, are acceptable for meeting my pre-cruise testing requirements?
Commercially-available self-tests are now accepted for many sailings, including:
Beginning on Sept. 5, 2022, sailings from U.S. Ports that do not visit Canada or Bermuda
Beginning Sept. 5, 2022, sailings from Europe Ports, with the exception of any sailing visiting Greece.
Beginning Oct. 1, 2022, sailings from Australia and New Zealand Ports.
Self-test results may be presented as a printout, screenshot or photo of the test result or the actual test.
There are currently different testing requirements depending upon the part of the world a ship is sailing. Please visit our Country Testing Requirements page for information pertaining to any specific sailing.
If a supervised test is required, then:
Is Celebrity accepting Certificates of Recovery? If I have recently recovered from COVID-19, what documentation am I required to provide?
Yes, for all sailings globally except any sailing visiting Bermuda, where the local authorities do not accept CORs. We will not accept a Certificate of Recovery in place of a vaccination record. Guests must continue to show proof of full vaccination where required based on age, with the final dose of their vaccine administered at least 14 days prior to sailing.
To be exempt from testing, A Certificate of Recovery must meet the following requirements:
The test results document from your test provider must include the name of the lab that processed the test, the lab’s CLIA Lab Number or Certification Number, the address of the lab, your name, the date the test was taken, type of test, and your positive result. This can be a printed document, email, or telehealth app notification. Fully handwritten doctor’s notes (such as those written on a prescription pad) will not be accepted. Minimal handwritten components (such as a check mark on a “positive” box) are acceptable as long as the other required information is printed on the document.
What is the difference between a fully vaccinated guest and an up-to-date guest?
A fully vaccinated guest has received all primary doses of an accepted vaccine administered at least 14 days prior to sailing. An up-to-date guest is someone who is fully vaccinated and has received at least one vaccine booster shot. COVID-19 Booster Vaccine shots are not currently required to sail on Celebrity Cruises but are highly recommended.
What if I cannot get vaccinated due to a pre-existing allergy? What if I am not vaccinated for religious reasons? What if I have recently recovered from COVID-19 and am not now eligible to be vaccinated?
Beginning Sept. 5, 2022, all travelers, regardless of vaccination status, can enjoy sailings departing from the U.S and Europe (excluding sailings visiting Canada and Bermuda).
For all other sailings, vaccination status requirements remain in place. Please refer to the updated guidelines for these sailings here. Please visit the Country Travel Requirements page for the country of embarkation for your sailing for more information regarding vaccination age requirements.
Vaccination Accommodations Requests
Before requesting a vaccination accommodation, there are several things to keep in mind
As you prepare to submit a request for vaccination accommodation, please:
How to submit a vaccination accommodation request
If you believe that you meet the requirements for a vaccination accommodation, please send an email to vaxaccommodations@celebrity.com. You can also have your local travel agent or International Representative contact us.
Your initial email to vaxaccommodations@celebrity.com should include the following details:
Religious Requests: For religious accommodation, please describe the nature of your sincerely held religious beliefs, religious practice or observance that conflicts with the vaccination requirement.
Medical Requests: For your request to be considered by our medical team, a letter from a physician is required. Please see the specific requirements for the letter below:
Vaccine accommodation requests should be submitted individually and will be considered individually. It may be possible for some members of the same travel party to receive an approval, while others are denied.
Our receipt of your vaccination accommodation request in no way implies or guarantees an approval.
If your vaccination accommodation request is granted
Approvals apply only to the sailing for which they were granted and need to be renewed for each new sailing as protocols and operational needs change frequently. Approvals do not imply or guarantee an approval for any future sailings.
Please note that vaccination accommodated guests must adhere to all health protocols and travel requirements for unvaccinated guests as required by the cruise line and at the local, state and national level.
If your vaccination accommodation request is denied
If we are unable to approve your request, you can:
Is a Certificate of COVID-19 Recovery a Vaccination Accommodation?
No, Celebrity Cruises does not accept a Certificate of COVID-19 Recovery as a substitute for a guest’s vaccination records.
What is the definition of a traveling party?
“Traveling Party” means (1) your family members living with you in the same household and (2) traveling companions assigned to your stateroom on the ship.
If I'm denied boarding at the pier or arrive late, can I board the ship at the next port?
No, due to the specific boarding day processes required to evaluate the health of everyone onboard, we cannot have guests join the cruise downline once the sailing has embarked.
If I’m vaccinated and in the same traveling party as an unvaccinated guest who tests positive for Covid-19 at the terminal, what is the protocol?
Vaccinated Guests in the same traveling party as the unvaccinated guest who tested positive for Covid-19 must be tested at embarkation with a negative result in order to board the ship.
Am I able to get off of the ship once I’ve boarded to explore the city, as long as I return before the boarding time closes?
No, once a guest boards the ship they may not disembark. We require all guests to remain onboard.
Do I need a health visa to visit the Bahamas as a port of call?
Guests visiting the Bahamas on any sailing departing from the US, do not need to apply for the health visa.
As of September 3, 2021, the government of the Bahamas will require all guests, 12 years of age and older, to be fully vaccinated in order to enter the country by air or sea. This will include guests traveling on a cruise ship.
When arriving to the Bahamas directly by air, all guests, two years of age and older, regardless of vaccination status, will now be required to present a negative COVID-19 test result. This test may be taken as either a PCR test or an Antigen test, conducted within five days prior to arrival. Each guest is responsible for making their own arrangements with an accredited testing provider as well as all associated costs.
As a guest of The Retreat®, will I still have a separate check-in area and lounge area available to me?
Yes, we will continue to offer our guests of The Retreat® a separate check-in flow and lounge area in the terminals that offer this. This could change due to evolving screening requirements at the terminal. NOTE: If a guest of The Retreat is not vaccinated, they will follow a separate path to the required antigen testing station.
Are there any new luggage recommendations or restrictions?
No, there are no changes to the luggage process at this time.
I have read the new health policies and procedures, and I am unsure at this time if I want to cruise. Can I change or cancel my booked cruise?
We're sorry to hear that. If you make your booking by January 31, 2022, it falls under our Cruise with Confidence policy, meaning you can cancel your reservation and receive a 100% Future Cruise Credit. You just need to let us know at least 48 hours before your sail date. We look forward to welcoming you onboard at a future date.
Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy?
Are there any new policies or procedures for service animals?
Service dogs will continue to be welcome onboard our ships. Guests continue to be responsible for obtaining all required health documentation for the dog to depart the ship in ports of call and the final destination.
When can I check-in for my cruise?
The health and safety of our guests, crew, and the communities in which we operate are our top priority. We are guided by the recommendations of our Healthy Sail Panel and the requirements of countries where we sail. We will provide clear communication about what you need to know for your cruise in advance of your sail date, including check in dates, health and safety information, app notifications and the shore excursions available for your cruise. Our cruise check-in window opens closer to your sailing date, which differs from our traditional check-in timeline.
When it’s time to check in, we recommend you use the Celebrity Cruises app to check in all guests on your reservation. The app provides a quick and easy check-in process so you can start your vacation sooner. Updates include:
• Your arrival time at the terminal - a scheduled arrival time at the terminal on your sail date
• The required Health Questionnaire – only available in advance in the app
• Our reimagined Guest Safety Briefing - Simply tap the Safety icon on the homepage to launch the Safety Briefing, whether you’re in the terminal or you’ve just stepped onboard, to complete the first steps of the Safety Briefing before heading to your assigned Assembly Station. Remember all guests must complete the Safety Briefing before the ship can sail.
· Extended app check in window - Check in using the app until 8am the morning of your sailing
As before, guests may also check in using our website up to 48 hours before sailing. Guests must complete check in, however, using the app or at the terminal. We highly recommend completing check in using the app for the easiest, fastest, and complete check-in experience.
• Celebrity Cruises requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time. Guests arriving late will not be permitted to sail.
• When you check-in at the terminal, show your Xpress Pass in the app to the terminal agent to scan and complete the check-in process.
What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?
In compliance with strict standards set by U.S. Public Health Services (USPHS) and the Vessel Sanitation Program (VSP), our ships have always been maintained using the most rigorous cleaning regimens. Now, with guidance from our Healthy Sail Panel, we've evaluated every element of our cleaning protocols and enhanced those regimens to meet medical-grade standards. All ships are thoroughly cleaned and sanitized prior to every voyage, and consistently and frequently throughout your sailing, with disinfecting cleaning agents and techniques that have been certified by health authorities as effective against SARS-Cov-2 (coronavirus). All chemicals are EPA-certified, alcohol-based, scentless, and safe for the general population. High-traffic and frequently touched areas like elevators, escalators, stairways, and promenades are cleaned every two hours and gangway rails every 20 to 30 minutes during busy times. Staterooms are cleaned daily and only while guests are out of the room, with particular attention paid to frequently used items and surfaces. All stateroom and housekeeping attendants will be continuously trained on the latest sanitization guidelines. We'll ensure cleaning standards are upheld through frequent stateroom inspections using black light technology to show surface wiping efficacy. Crew will have mandatory, ongoing training classes and refreshers that are documented to ensure all the latest protocols are being followed, in compliance with various international regulations, including the International Convention for the Safety of Life at Sea (SOLAS), Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), and the International Organization for Standardization (ISO).
How are you ensuring guests are washing and sanitizing their hands?
Hand hygiene on board has always been a priority for us, as a proven way of helping protect the health and safety of our guests and crew, with numerous hand washing sink stations and hand sanitizer stations located throughout the ship. Now we have increased and enhanced those efforts by increasing the number of Purell® sanitizer stations around the ship by 75% and introducing Purell sanitizer wipe stations in high-touch areas.
How is air circulated and filtered on board? Is the air safe on board a cruise ship?
On Celebrity Cruises ships, 100% fresh ocean air is continuously supplied from outside. Intake of air occurs on one side of the ship for cooling and ventilation, then the air is removed via exhaust on the opposite side of the ship. This continual intake of fresh air replaces the air in any space, with a total air change up to 12 times an hour in staterooms, and about 15 changes an hour in large public spaces. Fan coil units in your stateroom and public spaces provide an extra layer of protection, continuously scrubbing the air of pathogens, using a high-grade MERV 13 filter that captures aerosols 0.3 to 1 micron in size with ~90% efficacy— fine enough to filter aerosolized viruses. An independent study by the University of Nebraska Medical Center confirmed that cross-contamination of air between adjacent spaces is virtually impossible thanks to this powerful system.
Where and when will physical distancing be required on board? How will this be enforced?
We continue to recommend that you practice physical distancing throughout your vacation.
How full will the ship be? Will there be fewer guests on board than usual to promote physical distancing?
Yes, we’re sailing with fewer guests for more space—and more luxury. This will make physical distancing across venues a lot easier and ensure everyone will get a chance to enjoy different activities in smaller groups with plenty of spacing. Note that the number of guests on board may be adjusted in the future as situations evolve.
Will you still require the guest safety muster drill? How will this be conducted safely?
Muster drills are an important part of ensuring our guests' safety— and we're excited to introduce an entirely new approach to delivering that information, called Muster 2.0TM. This patented system streamlines the traditional muster process, making the key elements of the safety drill available right on your mobile device or stateroom TV— including reviewing what to expect, where to go in case of an emergency, and how to properly use a life jacket. After reviewing safety information on your own via the Celebrity Cruises app once in terminal or on your stateroom TV, you can complete the drill by visiting your assigned assembly station on the ship, where a crew member will verify that all steps have been completed and answer any questions, eliminating the need for a group drill.
How are my linens and towels washed to ensure they are sanitized?
The temperature of washers and dryers onboard follows the guidance of the U.S. CDC to ensure all laundered goods, including towels, bed linens, and cloth napkins, are fully sanitized.
Are there any experiences or venues that are closed?
Almost all of our onboard venues or experiences will be operating. You may notice protocols in place for your health and safety. Signage will be posted at venues and experiences to guide you.
Will room service still be available?
Yes, room service will still be available for your convenience. Additionally, between 6 a.m. and 11 p.m. complimentary room service is available.
Are reservations required for dining, and will there be limits on party sizes at your restaurants?
Reservations are strongly recommended and easy to make using the Celebrity Cruises App. Making a prior reservation ensures you're able to secure a dining time of your choosing, avoids forming lines outside venues and allows for physical distancing. For the safety of all our guests onboard, at this time, a maximum of 8 guests are allowed per table, and guests may only dine with other members of their travel party. We are continually evaluating these protocols and will make updates as public health standards evolve.
What services for guests of The Retreat® will be available and what will be discontinued?
All of the services our guests of The Retreat® have come to expect will still be available to them, from priority boarding, to Luminae, The Retreat Lounge, The Retreat Sundeck*, and a Personal Butler.
*On Edge Series and Revolutionized ships
How will the new health and safety protocols affect The Retreat Lounge?
Guests of The Retreat® will continue to have access. Additionally, self-service food options are no longer offered.
Can guests still expect the regular delivery of advertisements and flyers, such as the Celebrity Today, to their stateroom?
Celebrity Today will still be delivered at turndown. Proper stand-up displays and digital screens will be leveraged throughout the ship to take the place of printed materials, where possible. Stateroom drops will be minimized as the Celebrity app, stateroom TVs, and other digital systems will be used to communicate to guests on board.
Will I be required to wear a mask onboard?
If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2 while on the cruise, and if so, how soon do you have results?
If any of our guests or crew members ever feel unwell during their sailing, they can be evaluated by medical staff, with an in-stateroom visit or by video tele-consultation. Rapid SARS-CoV-2 tests can be conducted right onboard in our medical lab that allows for rapid, accurate onsite RT-PCR testing with results in under an hour, alongside a multitude of other evaluative tests. This is just one capability of our enhanced Medical Center where we've added more doctors and nurses, upgraded equipment, and a dedicated Controlled Care Center where potentially infectious guests or crew can be cared for away from general medical areas.
If a guest or crew member tests positive on board, what is your response plan?
In the event any of our guests or crew tests positive for COVID-19 onboard, we have a robust, tiered response plan in place that we've developed with guidance from local authorities and leading public health experts. The tiers increase protocols and vigilance onboard while providing transparent updates to guests the whole way. In partnership with local authorities, Celebrity Cruises has developed transport protocols to ensure the ship can return to port safely.
How is the medical center equipped to handle a possible COVID-19 case? What medical services are offered on board the ship for the evaluation and treatment of COVID-19?
Vaccinated Guests in the same traveling party as the unvaccinated guest who tested positive for Covid-19 must be tested at embarkation with a negative result in order to board the ship.
If a guest tests positive and is moved to isolation, what care and amenities will be available to them?
Guests, and their traveling party, who test positive for COVID-19 will move to isolation staterooms that are closer to the Medical Center and will enjoy complimentary amenities like Wi-Fi and room service, along with regular visits or tele-consultations with medical staff to monitor their wellness.
If I’m vaccinated and in the same traveling party as an unvaccinated guest who tests positive for Covid-19 at the terminal, what is the protocol?
If a guest starts to feel ill, they can report the need for immediate medical attention by phone, to the nurse on duty. Our medical team will evaluate the guest in the comfort and privacy of their stateroom, by an in-person visit or by video tele-consultation and determine if a SARS-CoV-2 test is needed. Our onboard medical facilities are prepared to offer robust treatment with rapid RT-PCR testing and results onsite; state-of-the-art equipment enhancements like hospital-grade ventilators with CPAP and BiPAP capabilities; a dedicated Controlled Care Center where potentially infectious guests or crew can be cared for away from general medical areas; and more critical care beds on each ship.
What is the cost for onboard medical care and testing for COVID-19-related concerns?
Onboard SARS-CoV-2 evaluation and testing that is performed on recommendation of the onboard medical team is free of charge. COVID-19-related medical treatment provided onboard, should treatment be necessary, is also free of charge.
Will I need to quarantine or isolate when I return to the U.S. from my cruise?
Rules and recommendations on post-travel quarantine vary among U.S. states, localities, schools and workplaces. Before traveling, guests should familiarize themselves with any requirements that may exist so that they may plan accordingly.
Will crew members be vaccinated and wearing personal protective equipment like masks?
The health and safety of our guests and crew is our top priority. All crew members are vaccinated and provided with the tools and the training to follow all new protocols — including how to properly don personal protective equipment like face masks, which they will wear at all times, and gloves in roles where they may be necessary.
How are crewmember areas and rooms cleaned? Are crew members expected to abide by similar policies as the guests?
All crew members are responsible for cleaning and maintaining their private rooms while following the same cleaning and sanitization standards put into place for guest staterooms. We have a comprehensive inspection process for crew accommodations and crew public areas that ensure all standards are followed.
How do you decide if it is safe for the ship to visit a destination?
Free flow excursions are possible for all guests in the vast majority of destinations we are sailing to. Currently, only Barbados and St. Lucia have restrictions in place where guests may only go ashore on a tour provided by Celebrity Cruises.
Will I be required to purchase a Celebrity shore excursion while visiting ports of call?
Please be aware that as destination conditions change, you may be required to go ashore on a shore excursion provided by Celebrity Cruises. This will help to keep you safe and healthy for the rest of your vacation. For more information click here to be directed to the country requirements section.
Do I need a health visa to visit the Bahamas as a port of call?
Guests visiting the Bahamas on any sailing departing from the US, do not need to apply for the health visa.
When arriving to the Bahamas directly by air, all guests, two years of age and older, regardless of vaccination status, will now be required to present a negative COVID-19 test result. This test may be taken as either a PCR test or an Antigen test, conducted within five days prior to arrival. Each guest is responsible for making their own arrangements with an accredited testing provider as well as all associated costs. This requirement does not impact travelers arriving to the Bahamas on a cruise ship.
What is Celebrity’s Shorex Policy?
As of May 24, 2022, free flow excursions are possible for all guests in the vast majority of destinations we are sailing to. Currently, only Barbados and St. Lucia have restrictions in place where guests may only go ashore on a tour provided by Celebrity Cruises.
• Athens
What is the policy for unvaccinated children?
Free flow excursions are possible for all guests in the vast majority of destinations we are sailing to. Currently, only Barbados and St. Lucia have restrictions in place where guests may only go ashore on a tour provided by Celebrity Cruises.
Will groups be allowed to bring outside gifts or goods for stateroom deliveries? Additionally, are shipboard food and beverage items still available for stateroom delivery?
Yes. Group members have the ability to arrange gifts to be delivered onboard, regardless of whether the item originated onboard or onshore. No outside food products will be accepted.
Are the onboard conference centers still accessible to host group meetings and events?
Absolutely. The onboard conference rooms are an ideal location for meetings and events. Additional sanitization measures will be in introduced, including the changing of table linens daily and electrostatically spraying the center at the end of each day.
Why are Captain’s Club Benefits changing?
Over the last year, we were presented with a rare opportunity to pause, step back, and assess all aspects of our vacation experience. This resulted in exciting refinements including reimagined cruise packaging and enhancements to our Captain’s Club program.
Seamless experiences have always been our goal, and we believe vacations should be effortless from the start. That’s why every Celebrity cruise now includes drinks, Wi-Fi, and tips—with All Included. We’ve also developed new ways to honor your well-deserved Captain’s Club status, including new events and exclusive perks.
We also continue to work hard with our expert advisors, the Healthy Sail Panel, to develop new measures to keep you healthy at sea and we are adjusting parts of our Captain’s Club program accordingly. As always, we’re committed to providing you the incredible, luxurious Celebrity experience that you’ve come to expect from us.
As a Select and above member, will I still have priority embarkation benefits?
When we return to service, the embarkation process will be different. To manage the flow of guests and follow new health and safety protocols, guests will request a set arrival time in advance. More details of the embarkation process will be provided before you sail.
How will processes related to the Captain’s Club program be different?
We’ll be making minor adjustments to comply with new safety measures that still allow you to enjoy the perks of being a Captain's Club member. For example, certain events and spaces, like complimentary access to the Persian Garden for Elite members and above during port days and the Captain’s Club Wine Tasting, will require an advance reservation to manage capacity. Elite members and above will be able to enjoy an exclusive and private breakfast in Tuscan Grille, now served a la carte instead of buffet style. And, Captain’s Club host hours and location may change to manage the number of people gathering. These tweaks will be shared either pre-cruise or onboard during your sailing.
Will the Captain’s Club member events onboard be changing? If so, how?
Yes. New health and safety standards required us to rethink some of our event offerings, which gave us a chance to get creative. We’ve developed new experiences just for you, like reimagined welcome parties and a special event where you’ll get to be the artist. Learn about these new events and all program changes at https://www.celebritycruises.com/captains-club/program-changes.
Will there be any changes to Zenith Benefits?
In keeping with new health and safety standards, we’ll be tightly managing venue capacities. As a result, Zenith access to the lounge at The Retreat® and Michael’s Club will be limited to members staying in The Retreat until further notice. Our primary goal is to keep our guests and crew safe and healthy. Other benefits such as complimentary laundry, complimentary streaming Wi-Fi, complimentary premium beverage package and 25% off specialty dining will still be available.
The Top Cruiser on each sailing can now enjoy a complimentary dinner at a specialty dining restaurant, along with complimentary flowers and wine. This special guest will also now have the opportunity to take part in an interview with our cruise director that will air on in-stateroom televisions.
Members sailing after reaching 6K and 9K points will also receive a complimentary dinner in specialty dining.
Lastly, the Extend Your Stay program is suspended until further notice.
Will the Galapagos be open to all markets to book, or is it only specific markets?
Yes, all markets are able to book a Galapagos cruise.
Will guests be able to purchase cruise only?
Yes, however, we highly recommend our all-inclusive pre and post packages.
Will guests be able to purchase tours? Or is it just the 7-night cruise available?
Our Galapagos cruise offerings are all-inclusive, there are no additional tours available for purchase (other than our pre and post packages)
Celebrity Flora and Celebrity Xploration will start at reduced capacity. Celebrity Xpedition already sails at reduced capacity year-round.