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Cruise With Confidence

What happens with current Cruise with Confidence?

Which bookings are eligible to Lift & Shift (move to next year)?

If I reschedule my booking to next year, which components will be protected?

Which bookings are eligible for the Best Price and Best Offer Guarantee? 

How can I change the price or promotion on my booking?

Will the original Best Price Guarantee go away?

What sailings qualify for Cruise with Confidence? 

How long will I have to redeem my Future Cruise Credit?

How can I cancel using Cruise with Confidence?

If I have a Future Cruise Credit of 125% issued from a suspended sailing, can I Lift & Shift with the same promo for the next year?

If I booked with a Non-Refundable deposit, can I reschedule with Lift & Shift and not have to pay the $100/pp change fee under the new Cruise with Confidence program?

What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program?

If I don’t want a Future Cruise Credit and simply wish to cancel for a refund, what are my options?

What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next?

Are Future Cruise Credits interchangeable between brands?

What about hotel and transfers? Will I receive a refund for those?

Do standard Final Payment timelines still apply?

How are Non-Refundable Deposit bookings impacted by this policy update?

If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining?

Who will receive notification once a Future Cruise Credit is issued?

What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to change to Cruise with Confidence?

To qualify for the new Cruise with Confidence policy, what is the last day to cancel?

Are there any ships or sailings where the Cruise with Confidence Future Cruise Credit (FCC) is ineligible?

Are Cruise with Confidence Future Cruise Credits applicable to existing bookings?

If I’m ready to rebook my Celebrity Cruises vacation, do I need to make my deposit today, or can I wait for my Future Cruise Credit?

Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking?

If I cancel a cruise using the Cruise with Confidence program, and I’m issued a Future Cruise Credit, can I apply it to a holiday sailing?

Am I able to Lift & Shift an Alaska booking that has a Cruisetour attached?

Does Cruise with Confidence protect airfare?

Will expired FCCs be extended?

If I previously canceled my sailing under CWC but now I want to go back to my old price/promotion and Lift & Shift to next year, may I?

If I book a future sailing (such as for 2021 or 2022) that is covered under CWC, and I then decide to cancel within 48 hours of departure – what will be the expiration date of the FCC?

May I transfer my FCC to another guest?

Canceled Sailings Due to Suspension of Global Operations

If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund?

If my cruise was canceled due to the voluntary suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded?

I converted MyCruise® Reward Points from my Celebrity Cruises Visa Signature® card for my cruise that was canceled or rescheduled. Who can I contact about this? 

After I receive my 125% Future Cruise Credit, can I choose to change to the 100% refund?

If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this?

Is CruiseCare® refundable?

What items are refundable on the canceled or suspended sailings?

If guests have a Future Cruise Credit (FCC) that was applied to a sailing we canceled, what terms apply when booking their new cruise?

Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking?

How can I start the process for a full refund?

When will I receive a refund?

I booked a cruise on board that has now been voluntarily suspended. If I choose to receive the Future Cruise Credit and book at a later date, will I also be entitled to the onboard promotion?

Can you use your Future Cruise Credit (FCC) on an existing booking?

 If I’m ready to rebook my Celebrity Cruises vacation, do I need to make my deposit today, or can I wait for my Future Cruise Credit (FCC) to arrive?

Future Cruise Credits are valid through 2021, but do they have to be used on a sailing in 2021?

I made my reservation using Casino Certificates. Can I use those certificates later regardless of its original expiration date? Also, will the taxes and port fees be refunded?

My cruise was part of the voluntary suspended sailing, can I take advantage of “Lift & Shift”?

If my current sailing has been canceled and had used a previously issued FCC, what will the amount of my newly issued FCC?

May I transfer my FCC to another guest?

I heard about Pullmantur, what does this mean for Celebrity Cruises?

PCP Refund Options for Suspended Sailings

If I purchased a product or service in My Cruise Planner before my sailing was canceled, what do I need to do for a refund?

If a guest chooses the 125% onboard credit for pre-cruise purchases, are they required to use the onboard credit on the same sailing they used their Future Cruise Credit on?

If I used an onboard credit to pay for my pre-cruise purchases such as shore excursions or a beverage package and opt for the 125% onboard credit offer, will I receive the offer on the portion paid with my onboard credit?

Once the 125% onboard credit offer is applied to a new booking, is it refundable?

Once the 125% onboard credit offer is applied to a new booking, will it be available for purchases prior to my sailing? 

Can guests change their mind later and opt-in for the 125% onboard credit offer?

Do guests have to elect the 125% FCC to take advantage of the 125% PCP onboard credit benefit?

Booking a Future Cruise

Will I still get the same perks when I rebook a new cruise?

If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now?

Cruise Care Protection

Is CruiseCare® refundable?

I am uncertain about confirming my booking. What if I want to cancel over fear of the coronavirus (Covid-19) spreading?

Why is it suggested to add CruiseCare® at time of booking?

What does CruiseCare® cover with regard to coronavirus (Covid-19)?

Travel Restrictions

Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides?

What about passengers who did not cancel under the Cruise with Confidence program but received notification that the restrictions imposed by Celebrity Cruises meant they would be denied boarding? What kind of compensation will they receive?

Itinerary Modifications

If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost?

Canada has stated that their travel ban is effective until October 31 (10/31/20). How will this impact your Canada and New England cruises?

Will the Celebrity Summit May 28 Loyalty Reunion Cruise and the Celebrity Summit June 16 Celebrate with the CEO Cruise events still take place?

Current and Future Voyages

What’s happening with any current cruises you have sailing?

Will Celebrity be making separate decisions on cruises sailing from Italy?

What is the status of cruises in the Galapagos Islands?

Cruises for Heroes

Is #CruisesForHeroes going to be rescheduled?

Will guests booked on the Cruises for Heroes sailings be eligible to receive 125% Future Cruise Credit or reimbursement for canceled airfare and hotel?

Status of the Crew

What is happening with the Celebrity Cruises crew members on board your ships?

Are you still taking care of crew pay during this time?