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What is All Included?
All Included is a pricing strategy that includes three amenities (Tips, Basic Wi-Fi and Classic Drink Package) in your cruise fare.
Will there be Refundable and Non-Refundable Fares for All Included?
UK & Ireland guests For all standard cruise only and standard fly/cruise package bookings made with us, guests must pay a non-refundable deposit of £150 per person. For cruise-only sailings of 5 nights or less the deposit is reduced to £75 per person (or full payment if booking within 56 days of departure.)
Do the Non-Refundable Fares apply to new bookings made inside final payment?
Non-Refundable deposit offers are applicable to sailings within final payment, however full deposit is due at time of booking.
Will All Included apply to all stateroom categories?
Yes, it is applicable to all stateroom categories, including The Retreat.
Will the All Included package prices change with currency fluctuations?
All package prices will have a static exchange rate for each per day price correlating to the currency of the booking. Package pricing in currency will not fluctuate.
Is The Retreat® Onboard Credit (OBC) a set amount or does it vary by sailing?
The OBC will be issued per person to all guests in the stateroom and is tiered by length of sailing.
$200 1-5 nights; $300 6-9 nights; $400 10 nights or more
Which itineraries are applicable for All Included?
Applicable to all sailings, excluding Galapagos.
Can guests request a non-alcoholic drinks package if an individual guest does not drink alcohol or is under the legal drinking age?
Our beverage packages include a wide variety of alcoholic and non-alcoholic options including specialty coffee, fresh squeezed juices, bottled water, sports drinks and soda. All guests can choose beverages of their choice, with or without alcohol. Guests under the legal drinking age will only be eligible for non-alcoholic beverages.
Do I need to tip onboard for beverages if I have All Included?
Drink Gratuities are included for any Classic or Premium Drink Package as provided within All Included.
How can I upgrade from the classic drink package to the premium drink package if I have booked All Included?
Guests can upgrade their drink package either onboard or before their cruise by logging into http://www.celebrity.com/booked. Pre-cruise drink package pricing is always lower than on board.
Will Single guests be charged double the supplement, if so, will the extra amount be refunded later?
Single guests will receive double the amount of corresponding Onboard Credit; however, the Drink and Wi-Fi packages will not be doubled as these amenities are provided per person. There will not be a refund for the unused packages.
Will additional guests in the same stateroom receive Wi-Fi packages?
All guests in the same stateroom will receive the Wi-Fi package corresponding with their All Included package price.
What is the difference between Premium Wi-Fi and Basic Wi-Fi?
Premium Wi-Fi Package
This package allows you to message and video chat on messenger services; browse the web; send emails and post on social media; video chat live; and watch your favorite videos, movies, music and shows.
Basic Wi-Fi Package
This value-priced option gives you access to basic web functions—text on messenger services, web browsing, and email.
How can I upgrade from the classic drink package to the premium drink package if I have booked All Included?
Guests can upgrade their drink package either onboard or before their cruise by logging into http://www.celebrity.com/booked. Pre-cruise drink package pricing is always lower than on board.
Will guests who booked onboard be allowed to convert their booking to All Included and keep their onboard booking benefit?
Yes, guests who book onboard will be permitted to convert to All Included pricing at prevailing rates and continue to keep their onboard booking benefits.
Does the Best Price Guarantee still apply?
Our Cruise With Confidence program will apply to all existing and new bookings made prior to January 31, 2021. For Bookings made after this time our original Best Price Guarantee terms will apply.
How many back-to-back cruises can be booked?
At this time there is no set limit to the number of Back-to-Back cruises a guest may book.
Will All Included be combinable with the “Move Up” program?
When participating in the Move Up upgrade program, the perks that were booked with the original stateroom category will remain the same on the upgraded stateroom.
Will we be offering All Included on new deployment when it opens?
Yes, as All Included is our new pricing strategy all deployment and future deployment will be eligible to book this pricing.
Are charter sailings include in the new All Included pricing?
Charter sailings do not automatically include the All Included amenities. Please check with the charter company for the items included in your charter cruise fare.
What is All Included?
All Included is a cruise ticket package pricing option that combines cruise fare for one stateroom with our most popular amenities: Basic Wi-Fi and a Classic Drink Package, (including beverage package gratuities,) for all guests in the stateroom. Guests who choose All Included pricing when booking The Retreat will receive Premium Wi-Fi and a Premium Drink Package (including beverage package gratuities,) for all guests in the stateroom as a part of their enhanced cruise experience. Onboard staff gratuities are charged separately. Purchasing All Included offers a savings of $200-$800 per person versus onboard prices.
Can All Included be applied to any stateroom category?
All Included Pricing can be selected for Inside, Ocean view, Veranda, Concierge Class and AquaClass Staterooms. All Retreat staterooms will automatically include the Premium Drinks and Premium Wi-Fi packages.
Is All Included offered on all sailings?
All Included is offered on all sailings, excluding Galapagos.
Will All Included package prices change with currency fluctuations?
All package prices will have a static exchange rate for each per day price correlating to the currency of the booking. Package pricing in currency will not fluctuate.
What if there is a single guest in the stateroom? Will there be a difference in price?
The Drink and Wi-Fi packages will not be doubled as these amenities are provided per person. There will not be a refund for the unused packages.
Can I still prepay my gratuities and which positions onboard receive them?
Yes, guests can still choose to prepay gratuities for onboard staff at the time of booking. Gratuities will be shared by dining, bar and culinary services staff, stateroom attendants, and other hotel services teams who work behind the scenes to enhance the cruise experience.
Will the Classic Beverage Package provided within All Included package pricing still include beverage gratuities?
Yes, All Included pricing will continue to include the Classic Beverage package with beverage gratuities and the Basic Unlimited Wi-Fi package. Guests staying in the Retreat will receive Premium Wi-Fi and a Premium Drink Packages including beverage package gratuities as well.
If an individual guest does not drink alcohol or is under the legal drinking age, how do they benefit from having a Drink Package included in their fare? Can guests request a non-alcoholic drinks package?
Our beverage packages include a wide variety of alcoholic and non-alcoholic options, including specialty coffee, fresh-squeezed juices, bottled water, sports drinks, and soda. All guests with an All Included package can choose beverages of their choice, with or without alcohol. Guests under the legal drinking age will only be eligible for non-alcoholic beverages.
If a guest books the All Included package at time of booking, can the package be upgraded later from a Classic Beverage Package to Premium Beverage Package?
If a guest books their cruise with All Included package pricing and would like to upgrade their Classic Beverage Package to the Premium Beverage Package, the best time to do so is pre-cruise, as they can enjoy a lower rate than offered onboard and upgrade easily via their Cruise Planner. To access the Cruise Planner, guests can simply download the Celebrity Cruises app or navigate to www.celebritycruises.com and log in to their Guest Account. The upgrade charge will be $20 per person per day which includes the beverage gratuity. Guests may also upgrade their beverage package from Classic to Premium once onboard the ship.
What is the difference between the Premium and Classic Beverage Package?
Classic Beverage Package
Choose from a fantastic array of classic liquors, cocktails, beers, and wines listed on our onboard menu for under $10. Guests can also enjoy specialty coffee, juice, and basic bottled water with their meals or throughout the day.
Premium Beverage Package
This drink package offers an added variety from our classic, as it includes premium liquors, cocktails, beers, and wines listed on our onboard menu for under $17. Guests can also enjoy smoothies, specialty coffee, juice, and premium bottled water like Evian or San Pellegrino with their meals or throughout the day.
If a guest books the All Included package at time of booking, can the package be upgraded later from Basic Wi-Fi to Premium Wi-Fi?
If a guest books their cruise with All Included package pricing and would like to upgrade their Basic Wi-Fi to Premium Wi-Fi, the best time to do so is pre-cruise, as they can enjoy a lower rate than offered onboard and upgrade easily via their Cruise Planner. To access the Cruise Planner, guests can simply download the Celebrity Cruises app or navigate to www.celebritycruises.com and log in to their Guest Account. If a guest books their cruise with All Included package and would like to upgrade their Basic Wi-Fi to Premium Wi-Fi, they may do so via our Cruise Planner platform. The upgrade charge will be $9.99 per person per day. Guests may also upgrade their Basic Wi-fi to Premium Wi-Fi once onboard the ship.
What is the difference between Premium Wi-Fi and Basic Wi-Fi?
Premium Wi-Fi Package
This package allows you to message and video chat on messenger services; browse the web; send emails and post on social media; video chat live; and watch your favorite videos, movies, music and shows.
Basic Wi-Fi Package
This value-priced option gives you access to basic web functions—text on messenger services, web browsing, and email. Only available with All Included.
Will guests who booked at the Future Cruise desk onboard be allowed to convert their booking to All Included and keep their onboard booking benefit?
Yes, guests who book onboard will be permitted to keep their onboard booking benefits.
If a guest purchases an All Included package and is later offered the opportunity to bid on an upgraded stateroom as part of the “Move Up” program, will the All Included benefits carry over?
When participating in the Move Up upgrade program, the perks that were booked with the original package stateroom category will remain the same on the upgraded stateroom.
*Please note: All Included package pricing will be modified to align with the evolving needs of our guests and offer added flexibility when booking. Starting October 4, 2023, newly purchased All Included packages will not include tips other than the gratuities included as part of the Beverage Package pricing.